Client Services Manager

Clarion Security LLC takes pride in building its culture of excellence one professional team member at a time. Not only do we hire the best, but we build winners. We encourage diversity and inclusion and realize the value of allowing officers to bring their best selves to the team. We offer medical, dental, and vision coverage, life insurance, 401K, employee assistance programs, perks, and more for all full-time positions! Join a company where you are more than just another guard.

The Client Service Manager is responsible for maintaining and growing strong relationships with assigned security clients while ensuring the successful delivery of contract security services. This role serves as the primary point of contact for client accounts, overseeing service quality, officer performance, site compliance, and operational execution across multiple locations. The ideal candidate has strong leadership, client management, and security operations experience, including oversight of large-scale staffing environments.

Job Type: Full-time

Pay Rate: $64,000 per year

Essential Duties & Responsibilities:

• Serve as the primary point of contact for assigned client accounts and maintain strong, professional relationships at all levels, including executive and C-suite leadership.
• Oversee security operations for multiple client sites, managing approximately 60+ officers and supervisors.
• Ensure consistent delivery of client-focused security solutions based on operational needs and contract requirements.
• Conduct regular client meetings, site visits, and performance reviews to ensure service quality and resolve issues.
• Respond to client concerns, escalations, and operational emergencies 24/7 as needed, including nights and weekends.
• Coordinate with Field Operations leadership on staffing, scheduling, payroll, and workforce management.
• Monitor KPIs, service performance, and compliance standards across all assigned accounts.
• Oversee incident reporting, post orders, and operational documentation for accuracy and timeliness.
• Support onboarding of new clients, including implementation of security plans and staffing strategies.
• Identify opportunities to improve service efficiency, client satisfaction, and operational processes.
• Manage multiple projects simultaneously while maintaining strong attention to detail and deadlines.
• Collaborate with internal departments including HR, payroll, scheduling, and operations support teams.

Qualifications:

• Minimum 5+ years of experience in client service management, security operations, account management, or related field.
• Proven experience supervising and managing 60+ security officers and supervisors across multiple sites.
• Bachelor's degree in Business, Management, or related field preferred, or equivalent work experience.
• Experience in security operations (including CCTV monitoring and truck yard/industrial site experience preferred).
• Strong background in client service delivery and operational management.

Skills & Competencies:

• Exceptional communication skills, including verbal, written, presentation, and negotiation abilities.
• Proven ability to influence and communicate effectively with clients, executives, and internal teams.
• Strong relationship-building skills with a high level of professionalism, integrity, and reliability.
• Excellent critical thinking and problem-solving abilities.
• Strong organizational and time management skills with the ability to prioritize competing demands.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• High attention to detail and strong adherence to deadlines.
• Self-motivated and results-driven with a focus on continuous process improvement.
• Experience with payroll processing and scheduling systems.
• Proficiency in Microsoft Office Suite, Google Workspace, Salesforce, and help desk or ticketing systems.
• Understanding of digital tools, analytics, content management systems, and operational reporting preferred.

Work Requirements:

• Must be available to respond to phone calls and operational issues outside of normal business hours, including nights and weekends.
• Flexible schedule required with ability to support 24/7 client operations.
• Frequent travel to client sites may be required.

Physical Requirements:

• Ability to walk and stand for extended periods during site visits.
• Ability to travel between multiple locations daily.
• Ability to lift up to 25-30 pounds as needed.
• Ability to work in varying weather conditions.

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, or any other protected status under applicable law.