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Client Services Manager

CHUCK LATHAM ASSOCIATES

Overland Park, KS

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JOB DETAILS
SKILLS
Administrative Skills, Budget Management, Campaigns, Communication Skills, Cross-Functional, Customer Relationship Management (CRM), Customer Service Management, Customer Support/Service, DOMO, Data Collection, Detail Oriented, Documentation, Inside Sales, Leadership, Manage Agenda, Marketing, Microsoft Excel, Microsoft SharePoint, Multitasking, Operational Support, Organizational Skills, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Project Tracking, Project/Program Coordination, Project/Program Management, Promotional Programs, Quality Control, Reconciliation, Regional Sales, Reporting Dashboards, Reporting Skills, Retail, Safety Process, Sales, Sales Presentation, Sales Promotions, Sales Support, Standard Operating Procedures (SOP), Team Player, Territory Management, Time Management, Warehousing, Willing to Travel, Writing Skills
LOCATION
Overland Park, KS
POSTED
Today
Client Services Manager

Department: Client Services

Employment Type: Full Time

Location: Overland Park, KS

Description

The Client Services Manager supports the execution of client programs, sales initiatives, and internal operations by assisting with project coordination, reporting, and day-to-day administrative tasks. This role works closely with leadership to ensure deliverables are completed on time, data is accurate, and communication flows effectively across teams.

This is a detail-oriented, execution-focused role ideal for someone who thrives in a fast-paced environment and enjoys supporting cross-functional initiatives.

Key Responsibilities

  • Support the coordination and execution of day-to-day project activities and client initiatives.
  • Assist in tracking project timelines, deliverables, and issue resolution across client activities.
  • Collaborate with cross-functional teams including retail marketing, customer development, and agency partners to ensure alignment and timely completion of tasks
  • Support the execution of promotional programs and sales initiatives.
  • Prepare and update recurring reports, including KPI dashboards, sales summaries, and performance trackers
  • Assist in gathering and organizing data for leadership reporting and client presentations
  • Maintain and update SOPs, workflows, and training documentation
  • Prepare KPI dashboards and support leadership in meeting preparation and follow-ups.
  • Help ensure clear communication of project updates, deliverables, and deadlines to internal stakeholders & partners
  • Support budget tracking, reconciliation, and reporting activities.
  • Coordinate with internal teams (e.g., warehouse, field teams) to support campaign execution and materials distribution
  • Ability to travel as needed to attend client presentations and meetings, train field team members, and participate in market visits.
  • Provide general administrative and operational support to leadership as needed
  • Support meeting preparation, including agenda creation, materials, and follow-up notes
Skills, Knowledge and Expertise
  • 1-3 years of experience in a support, coordination, or administrative role (project coordination or sales support preferred).
  • Ability in finding creative and innovative solutions to solve issues and day-to-day challenges.
  • Strong organizational skills with high attention to detail
  • Proficiency in Microsoft Excel and Google Workspace
  • Self-motivated with a willingness to learn and take direction
  • Ability to stay organized, responsive, and composed while managing multiple priorities and deadlines in a fast paced environment
  • Strong written and verbal communication skills
  • Quality control-the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Comfortable working with web-based platforms and systems
  • Ability to follow established processes and meet deadlines consistently
  • Consistently maintains a high level of professionalism in communication and interactions across teams and clients
  • Safety and security-the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
  • Must be comfortable around animals.
  • Ability to travel in the field as needed with occasional overnight travel.
  • Location: Overland Park, KS. Hybrid position with 2+ days in office.
Preferred:
  • Previous experience as a Sales Representative or Territory Manager.
  • Experience supporting sales teams, client services, or marketing initiatives
  • Familiarity with reporting tools or CRM/project management platforms (e.g., C4C, SharePoint, DOMO, or similar)
  • Experience maintaining documentation or creating reports

About the Company

C

CHUCK LATHAM ASSOCIATES

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