Client Services Manager (Patient Access / HUB Services) {169473}}

Location: Remote (United States)
Schedule: Full-time, 40 hours/week , 8-hour shifts
Pay Rate: $51.72/hour (W2)

We are hiring a Customer Service Consultant with a strong mix of technical client support , project coordination , and Specialty Pharmaceutical Patient Access HUB experience. This Customer Service Consultant role supports complex patient access and support workflows, requiring confident executive-level communication, strong project management skills, and the ability to operate in a fast-paced, process-driven environment. If you’ve supported HUB services (benefits verification, prior authorization, appeals, specialty pharmacy coordination) and can also manage client-facing delivery and reporting, this is a great fit.

• Provide high-quality customer service support for healthcare/patient access stakeholders in a HUB services environment
• Support patient access and reimbursement workflows , including benefits investigation/benefits verification , prior authorizations (PA) , and appeals tracking
• Coordinate cross-functional workstreams (operations, client stakeholders, support teams) to drive timely resolution of issues
• Manage escalation handling, documentation, and follow-up to ensure strong client experience and service outcomes
• Develop and maintain clear process documentation, trackers, and status updates for multiple concurrent priorities
• Prepare professional written updates and executive-ready summaries, reports, and presentations
• Identify trends, process gaps, and improvement opportunities; support continuous improvement initiatives
• Maintain accurate documentation of customer interactions and case activity in required systems/tools

• Bachelor’s Degree required (Master’s preferred)
• 3–5 years of client relationship management / account management experience
• Strong preference for prior experience in a Specialty Pharmaceutical Patient Access HUB / patient support program environment
• 8+ years of experience in professional services, healthcare, or related field , serving in a technical capacity
• Strong project management skills (planning, tracking, prioritization, risk/issue management)
• Excellent oral and written communication , including executive-facing presentation experience
• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Strong ability to learn new systems, processes, and technical concepts quickly while managing multiple projects

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