Analysis Skills, Communication Skills, Cross-Functional, Customer Relationship Management (CRM), Customer Service Management, Leadership, Maintain Compliance, Microsoft Office, Needs Assessment, Performance Management, Performance Metrics, Subrogation
The Subrogation Client Services Manager is a crucial on-site leadership role responsible for managing and growing client relationships through strategic thinking, innovation, and operational excellence.
- Act as the primary contact, ensuring trust and long-term partnership success
- Identify unmet needs and propose growth opportunities
- Lead business reviews, deliver data-driven insights, and build strong client partnerships
- Coordinate cross-functional efforts to meet KPIs, improve performance, and ensure compliance
- Leverage analytics to inform decisions and support financial and program improvements
- Communicate proactively with stakeholders to align priorities and expectations
Candidates should have a bachelor’s degree (preferred), 3+ years of relevant experience, strong analytical and communication skills, and proficiency in Microsoft Office. The role offers a salary range of $76,000 - $97,000.
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AFNI
We are a contact center company made of innovative thinkers and customer-focused teams. We embrace a total-service culture that is efficient, productive, and even a little fun. After all, we know the right culture will help us create smart solutions that deliver results beyond expectations.
Our clients are well-known companies with brand names of products and services you likely use every day. Our job is to represent them through millions of conversations with their customers. Our clients trust us with their customer relationships, and we earn that trust, day-in and day-out.
In short, we make it happen, one contact at a time. To us, it’s not just a job; it's who we are.