JobdescriptionJobtitleClientServicesManagerReportstojobtitleServiceManagerofClientServicesLocationHybridhomeandWestminsterLondonofficeTenurePermanent5daysperweekSalaryStarting£38000DOEClosingdateRollingrecruitmentwillclosewhenfilled1.PurposeofthejobWerelookingforahighlycapablemotivatedandpublic-serviceorientatedClientServicesManagerwithexperienceworkinginthepublicsectororwithaproventrackrecordinasimilarorrelatedsector.Weneedsomeonewhohasthepassionanddrivetomakeasignificantcontributiontoourcontinuedgrowthandtothelivesofpeopleonthelowestincomes.YouwillreportdirectlytotheServiceManagerofClientServicesasacorememberofourgrowingGrowthteam.Youllowntheclientmanagementrolefromstarttofinishensuringthatwedeliverexcellentservicestoourclients.Youwilloperateatvariouslevelswithinourclientbaseandyoumustthereforehavetheabilitytoinfluenceatthehighestlevelandbuildseniorrelationshipsquickly.Youwillworkalongsideourvibrantteamofsocialpolicyexpertssoftwaretechniciansanddataanalyststoprovideoutstandingserviceandproductdeliveryleavingclientsdelighted.Yourmainfocuswillbetopromoteourconsultancyandsoftwareproductstocontributetothesalesandrenewaltargets.YouwillbuildrelationshipswithdecisionmakersdeliverandoverseethesuccessfuluseofourLIFTplatformensuringourclientsareabletoturninsightintoimpact.Youllberecognisedasatrustedadvisorbyourclientsandyourworkwilldeepenourrelationshipswithclientsandsecurerepeatbusinesswithidentifiableopportunitiesinlocalandcentralgovernment.2.OrganisationstructureThisrolewillworkintheClientServicesteamandreporttotheServiceManagerofClientServices.03300889242 www .policyinpractice.co.ukhellopolicyinpractice.co.ukJobdescription3.MainaccountabilitiesContributetothecustomerretentionsatisfactionandrevenuegrowthstrategyServeasthemainpointofcontactforyourassignedaccountsGettoknowyouraccountstounderstandtheiropportunitiesandchallengesIdentifyhowwecansupportthecustomersopportunitiesandchallengesMonitorthesatisfactionofyouraccountsandreportprogressinternallyBethecompanycontactforyourcustomeraccountsOwntheclientmanagementprocessfromliaisingwiththesalesteamholdingkickoffmeetingssettingobjectiveswithclientsprojectmanagementandsupportextractionofoutcomesandkeysuccessindicatorsandclientretention.Monitortheon-timeandhigh-qualitydeliveryofouranalysisresearchandsoftwareservicestoyourassignedclientsEnsureourLIFTclientsareabletoturninsightintoactionEnsureconsistentandhighqualityreportingprovidingevidenceofbothhumanandmonetaryimpactofourclientswork4.OtherdutiesSupporttheseniorteaminthedevelopmentandexecutionofbusinessstrategyManageandbuildnewandexistingseniorclientrelationshipsensuringouranalyticsandsoftwareclientsaredelightedwiththeservicetheyreceivehelpingustogrowacrossserviceswithintheclientswesupportPromoteourstrategicdevelopmentprioritiesandsupportourkeystrategicrelationshipsEnsureastrongprofessionalandcommercialfocusinternallyandexternallydeliverydeadlinesfortheprojectsyouoverseeshouldberealisticandmetContributetoourthoughtleadershipthroughpolicyworkblogwritingpresentingwebinarsandattendingindustryeventsincludingspeakingengagements03300889242 www .policyinpractice.co.ukhellopolicyinpractice.co.ukJobdescription5.PersonspecificationSkillsandexperienceEssentialExcellentcommunicationandinterpersonalskillsStrongrelationship-buildingskillstobuildtrustandrapportwithcustomersDesiretoworkinabusinesswithasocialpurposeKnowledgeandorinterestinthewelfaresystemKnowledgeandorexperienceoflocalgovernmentorsocialhousingEvidenceofanabilitytobuildclientrelationshipsunderstandtheirneedsandidentifyopportunitiesAbilitytowritecompellingprofessionalprojectreportsAself-starterwiththeabilitytostaymotivatedandworkindependentlyAbilitytoworkeffectivelyaspartofateamPassionateaboutthepoweroftechnologytohelptacklepovertywithknowledgeoforkeeninterestinthewelfaresystemandotherrelatedpolicyareasWellorganisedwithexcellentattentiontodetailandtheabilitytoworkunderpressuremanagecompetingprioritiesandmeettightdeadlinesApeoplepersonabletoworkeffectivelyinbothacommercialandpublicsectorenvironmentbuildrelationshipsandhelppeopletoperformattheirbestDesirableExperienceofsellinginsoftwareanalyticsespeciallyinthepublicsectorExperienceprovidingadvicetoandinfluencingasenioraudienceProventrackrecordinbusinesstobusinessconsultancysalesExperiencewithasalespipelinemethodology03300889242 www .policyinpractice.co.ukhellopolicyinpractice.co.ukJobdescriptionAboutPolicyinPracticePolicyinPracticebelievesdataandtechnologyhavetheabilitytoempowerpeopleandchangelives.Ourgoalistobethesinglepointofaccessforallpeopleonmeanstestedbenefitsandenableeffectivepublicservicesthroughcitizencentredservices.WeaimtoreachasmanyhouseholdsaspossibleacrosstheUK.Wewilldothisviagrowthofexistingproductsinpublicandprivatesectororganisationsandthroughexpansionintonewmarkets.PolicyinPracticeisatapivotalpointaswecontinuetomovefromstartuptoscaleup.Wehaveinvestedinourcapabilityanddevelopmenthasmovedfromideastoprototypesandinsomecasestoproduction.PolicyinPracticesvisionandmissionVisionWebelievedataandtechnologyhavetheabilitytoempowerpeopleandchangelives.MissionEmpowerpeopleviaproactiveintegratedsupport.Wewillhelpmorepeopletolivebetterlivesusingourexpertiseinsocialpolicydataandtechnology.Wearetransformingthewaysocietysupportslowincomefamiliesthroughcitizencentredapproaches.Wefocusonimprovinghowallpolicyareassectorsandjourneyscombinedcanhaveanimpactonpeopleandtheiroutcomes.ValuesPurposefulandpassionateWepushforopportunitiestoimprovenotjustforourclientsorforourselvesbutalsoforthepeoplewhoneedourhelp.Wetakeresponsibility.DetailsMatter.Wehaveagenuinepassiontohelppeoplewithawillingnesstotakeaction.InsightfulandimpactfulWegobeyondstraightforwardanalysistogettothe'SoWhatdrivingourpolicyinsightandservicestodeliverimpact.Wethinkdeeplyandcommunicatesimplyinawaythathelpspeoplemaketherightdecisions.03300889242 www .policyinpractice.co.ukhellopolicyinpractice.co.ukJobdescriptionRespectfulandsupportiveWearewillingtodiscussanddebateopenlylisteningtobothsidesandrelyingonevidenceandstrongrelationshipstoreachsharedpositions.Wehaveeachothersback.WhyworkhereWorkinginathought-leadingorganisationwhereyoucanempowerpeopleandchangelives.FlexibleworkingarrangementswithhybridandremoteworkingavailableOpportunitiesforquickcareerprogressionPolicyinPracticecolleaguessayEveryoneislovelyandwedosuchimpactfulwork.Thereisaverycaringemployeecultureandadrivetoshareexpertise."Iappreciatehowourworkhelpsshapepoliciesandthesupportiveteamenvironmenthereencourageseveryonetogrow.Flexibleworkingoptionsmakeiteasiertobalancelifeandworkandourinclusiveculturemakesthisawelcomingplacetobe."Theworkisextremelymeaningfulandtranslatesdirectlyintotangiblebenefits."HowtoapplyPleasesendyourCVwithacoverletterthatclearlyoutlinesyoursuitabilityandyourinterestintheposttojobspolicyinpractice.co.ukassoonaspossible.03300889242 www .policyinpractice.co.ukhellopolicyinpractice.co.uk