Client Services Mexico Representative

Aufgaben About UsWho is Mercedes-Benz Financial ServicesMercedes-Benz Financial Services part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Why work at Mercedes-Benz Financial ServicesWorking at Mercedes-Benz Financial Services is more than a job - its an opportunity to join an innovative team where you are valued for your contributions. As an employee you will experience career development in a positive employee-centric environment. Were a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable friendly environment and relaxed inclusive culture. BenefitsWhen working at Mercedes-Benz Financial Services you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.As a new employee you will have the opportunity to take advantage of the following benefits that go beyond - beginning day oneGet Rewarded Competitive salary plus an annual bonus based on company performance andor personal yearly performanceNeed a vacation How about just some time for YOU In addition to our vacation time youll receive fifteen 15 additional corporate holidays which will allow you to celebrate religious holidays or escape to the spa Designed to be flexible we let you decide which days are most important to youRide in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease ProgramWe want you to be healthy Outstanding medical dental and vision insurance employer-paid short and long term disability plus on-site exercise facilitiesIs your family growing Enjoy generous paid Family Leave Programs - Six Weeks for New Parents Adoption Expense Reimbursement Programs - up to 6k per childWant to go back to school Tuition Assistance Scholar Program - receive up to 8k in vouchers to complete business-related coursework6k for undergraduate8k for graduateJob OverviewThe Client Services Mexico Representative will deliver superior service to Mexico customers and dealers while building customer relationships in support of CSIDSI. They will act as a dedicated account manager for all Mexico customers handling contracts cradle to grave. They will act as a single point of contact for inquiries and requests from customers dealers field employees and other internal partners as they relate to servicing the Mexico portfolio. Responsible for the timely follow up on delegated items and minimizing legal & financial risk through procedural compliance and processing excellence. This position encompasses a wide array of aspects from Client Services at a high level of complexity.ResponsibilitiesPrepare legal documents for account modifications extensionsdeferrals due date changes principal paymentterm reductions etc.. Upon return of executed documents audit for completeness and then take necessary actions to execute the modification in ALFA or send to appropriate departmentteam. 15Respond timely to inquiries received via mail email cases and phone. Provide account information and perform account updates as requested including payoffs principal paymentterm reductions Autopay set upcancellation amortizations title copies contract copies garagebilling address updates and payment research. 45Complete requests where possible in relation to account questions title release and documentpayoff provision. Ensure completion of issues that are delegated to other areas within the organization. Build relationships with internal partners to minimize risk of non-compliance with partner policies including Mexico colleagues. 15Coordinate timely account dispositions and title release with the Account Reconciliation Team ART department. Research payment issues raised by customers and ensure timely resolution. 15 Qualifikationen QualificationsApplicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.This position requires a minimum of 2 years of overall work experience. Preferred experience includesBusiness-General 2 yearsCustomer Service 2 yearsEducationHigh School DiplomaGED is required Bachelors Degree is preferred. Recommended majors includeAccountingBusiness AdministrationFinanceSkillsAnalytical skillsAbility to collect data and establish facts and identify trends and variancesLanguage skillsSpanishPC skillsMicrosoft OfficeProblem Solving skillsAdditional SkillsStrong communication skillsSpanish bilingual skills requiredAbility to work and thrive in an environment of constant change and ambiguityAbility to efficiently and accurately process a large volume of requests.Recommended PrerequisitesCustomer ServiceCollectionsRemarketing RepresentativePosting StatementIf you were not re-directed successfully after clicking the Apply for this job" button please click the following link to search and apply for the role on the local career portal httpsdaimler.taleo.netcareersectionexjobsearch.ftlMercedes-Benz Financial Services offers competitive salary performance-based bonuses and a full suite of benefits including 401K with match generous vacation and personal time a Mercedes-Benz car program as well as flexible work arrangements.EEOMinoritiesFemalesDisabledVetsLI-JM2