Client Services

We are seeking a Client Services professional to support day-to-day client communication and help deliver a responsive, professional experience. This role works directly with clients to understand their needs, provide information, coordinate requests, and ensure appropriate follow-up.

The position combines relationship support, communication, and organization. The ideal candidate is dependable, personable, and comfortable working with both clients and internal teams to keep requests moving efficiently.

Responsibilities

• Serve as a point of contact for routine client questions and requests
  
• Communicate with clients regarding services, programs, updates, and current initiatives
  
• Learn about client needs and provide relevant information and resources
  
• Coordinate client requests with appropriate internal team members
  
• Follow up on outstanding questions, requests, and action items
  
• Help address routine client concerns and identify appropriate next steps
  
• Maintain accurate records of client communications and activities
  
• Prepare and organize client materials, updates, and service information
  
• Develop a strong understanding of company services, processes, and available resources
  
• Maintain professional and consistent communication throughout the client experience
  
• Gather client feedback and share relevant information with internal teams
  
• Assist with client meetings, programs, and ongoing initiatives
  
• Monitor open items and help ensure timely follow-through
  
• Collaborate with other departments to support client needs
  
• Identify recurring questions and opportunities to improve the client experience
  
• Support additional client-focused projects and activities as needed
  

Requirements

• Bachelor’s degree or 1–2 years of relevant professional experience
  
• Strong written and verbal communication skills
  
• Excellent interpersonal and relationship-building abilities
  
• Strong organization and attention to detail
  
• Comfortable communicating directly with clients
  
• Strong listening and problem-solving skills
  
• Ability to manage multiple requests and priorities
  
• Dependable with consistent follow-through
  
• Ability to work independently and collaboratively
  
• Comfortable learning new services, processes, and systems
  
• Previous experience in client services, customer service, account support, hospitality, customer success, or another client-facing environment is preferred
  
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Benefits

• Comprehensive training and ongoing support
  
• Hands-on client communication and service experience
  
• Professional development opportunities
  
• Collaborative and team-oriented work environment
  
• Exposure to multiple areas of client and business operations
  
• Opportunities to strengthen communication, organization, and relationship-management skills
  
• Opportunities for continued growth and increased responsibility
  
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  Miami, FL