Client Services Processor - Level 2

Description:

Through their work on the back-end of operations, our Client Services Processors - Level 2 support the Client Services team in providing best-in-class service to all our clients. They work with our internal departments to ensure proper execution of client resolutions and order processing. Ideal candidates are enthusiastic, solutions-oriented and committed to providing outstanding service to all our clients. This position is located onsite at our Corporate Office in Boston Heights, Ohio and offers varied shifts and schedules.

Essential Duties & Responsibilities:

CLIENT SERVICES

• Partners with internal departments (Special Order, Parts Team, Tech Services, Buying Teams) to ensure proper repair and replacement Arhaus collections.
• Enters all Stock, Special Parts Orders, and Special-Order Exchanges, and UPS Label inquiries into the system and provides timely and consistent follow-up with clients
• Responsible for communicating canceled Purchase Orders and Fabric Delays/Samples
• involves assessing images for clarity, verifying issues against order details, and determining the appropriate next steps in alignment with company policies
• Source of information for showroom guest via chat; owning FAQ's and client services knowledge to ensure accurate and helpful information is provided.
• Communicates across Client Services team to identify and trouble shoot issues
• Other duties as assigned

COMPENSATION

• Hourly rate: $23.00 per hour, paid bi-weekly
• Bonus: If achieved, eligible for Client Services Bonus

Requirements:

• High School diploma or equivalent required
• 2-3+ years' experience within a customer-service-focused environment is required; high-volume call center experience is preferred
• Knowledge of SalesForce, and STORIS
• Excellent communication, strong attention to detail, problem solving and follow up skills
• Ability to work in a fast-paced environment, while demonstrating prioritization skills and a high sense of urgency
• Takes on difficult challenges and finds creative solutions
• Understanding of computer systems and troubleshooting issues with minimal assistance (proficiency in Microsoft Suite)
• Demonstrated ability to work independently and within a team

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

AI CODE OF CONDUCT

At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication. All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities. We ask that you participate in phone and virtual interviews without using AI to develop your responses. To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews. We expect all candidates to participate in the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision-making.