Client Services Proj Manager

Quad

Austin, TX

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JOB DETAILS

SKILLS

Adobe Creative Suite, Advertising, Art Direction, Budget Management, Creative Design, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Service Management, Customer Support/Service, Customer Training, Detail Oriented, Develop and Maintain Customers, Documentation, Establish Priorities, Event Management, Illustrating Ability, Interpersonal Skills, Leadership, Marketing, Marketing Strategy, Microsoft Product Family, Multicultural, Negotiation Skills, Order Picking/Packing, Organizational Skills, Photography, Printers, Printing, Problem Solving Skills, Project Planning, Project/Program Management, Retail Management, Sales Management, Team Player, Time Management, Training/Teaching, Video Production

LOCATION

Austin, TX

POSTED

2 days ago

Betty is a fully integrated creative agency devoted to building better. You name it, we probably want to improve it. And we want to work with someone who feels the same way. We're looking for an energetic, inclusive, fun-loving person who’d rather lead than follow. Someone who prioritizes creating remarkable work, strengthening client relationships, contributing to agency growth, and building consumer experiences for an increasingly multicultural and global world.

We are looking for a Project Manager with at least two years of experience to join our project management team. As a team member, our packaging project managers are the hub across all packaging development from kick-off through final artwork development. This person would work directly with the client to help plan, prepare for project kickoffs, and successfully manage individual Client relationships and projects on behalf of the Client and Quad.

Our Project Managers are creative problem solvers who can anticipate project needs, think on their toes and build upon strong client relationships. You will need to be able to deliver a wide variety of projects on time and on budget, even when changes are being made faster than you can hit "save" on your computer. The Project Manager will be in continual communication with internal and client team members through email, phone, video, and in-person conversations to understand all details of their projects.

Responsibilities:

+ Work on site, in the office directly with the client as an extension of their team.

+ Prepare project documentation in preparation for kickoff meetings by pulling product information and communicating across team members.

+ Prepare creative design decks under direction from the client.

+ Act as the coordinator and a communication hub on a multitude of fast-paced projects ranging from packaging design, photography, and production acting as the liaison between the clients and our internal teams.

+ Develop and/or assist team members on project timelines and task lists.

+ Collect proper and complete input documentation inclusive of current art, client direction, die lines, printer specs, pack-related, and pre-production content from suppliers and internal tools.

+ Schedule and attend all internal meetings: kick-off, present maintained status, internal creative reviews, pre-production, take clear and accurate notes and provide as follow up materials to all stakeholders.

+ Ability to understand and identify opportunities for continued growth.

+ Understand and manage the execution of tasks to achieve Client’s marketing goals..

+ Work effectively to manage work across internal business units.

+ Build and maintain client relationships with low-and-mid level management.

+ Possess in-depth understanding of Client’s business objectives.

+ Suggest opportunities to the Account Manager/Leader to educate the client on Quad's services - directly or through the Client Services team.

+ Keep management informed regularly of events/issues that could impact client relationship.

+ Act as a true partner to our internal teams to ensure they’re on task and informed, and that all resources are in alignment.

+ Communicate with vendors, client, and internal stakeholders on applicable concerns, inquiries, and required updates in a positive and productive manner.

+ Be a self-motivated, problem solver. Research first, provide details discovered to date, and then ask for direction to complete from internal leadership to solve.

Qualifications:

+ Appropriate education and/or experience may be substituted on an equivalent basis.

+ Bachelor’s degree in advertising, communication, marketing or related field required.

+ You have been working in a professional capacity for four to seven years.

+ Packaging experience a plus.

+ You’re fast. You’re organized. You’re cool under pressure. Your attention to detail is spot-on.

+ You’re naturally collaborative and supportive.

+ Your negotiating, creative problem-solving, relationship-building and strategic-thinking skills are stellar.

+ You maintain a sense of humor even when the project goes awry.

+ You’re constantly thinking of “what if?” scenarios, and providing top-notch solutions.

+ You embrace a well-oiled process, but know creative solutions require flexibility.

+ You just get advertising and marketing strategy, creative, photography/videography, and print production.

+ 2-4 years of integrated project management experience in an agency setting, preferred.

+ Retail project management experience is preferred, and experience in packaging is a plus.

+ Basic knowledge of Adobe Creative Suite, Microsoft 365 tools, and project management methodologies. Workfront experience a definite plus.

+ Strong interpersonal skills and ability to work in a fast-paced, collaborative environment

We offer comprehensive benefits (https://www.bequad.com/benefits) for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.

Betty and Quad are proud to be equal opportunity employers. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Betty and Quad do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Betty and Quad also prohibit harassment of applicants and employees based on any of these protected categories.

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About the Company

Quad

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