The primary role of the Client Services Project Manager is to successfully manage individual Client relationships and projects on behalf of the Client and Quad.
KEY RESPONSIBILITIES
Act as the primary day-to-day contact with Clients
Possess in-depth understanding of Client's business objectives
Develop and manage client's project timelines and task lists
Ability to understand and identify opportunities for continued growth
Manage overseeing on and offsite workflows to ensure marketing business goes uninterrupted
and the transition remains smooth
Understand and manage the execution of tasks to achieve Client's marketing goals
Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values
Manage complex projects simultaneously
Meet tight deadlines within established budgets
Identify process challenges and work with leadership to solve
Attend regular planning meetings and provide detailed written confirmation/report
Work effectively to manage work across internal business units
Build and maintain client relationships with low-and-mid level management.
Ensure client is satisfied with performance of our Client Services Team and level of service.
Keep management informed regularly of events/issues that could impact client relationship.
Ensure team adheres to established processes and procedures to insure timely and accurate delivery of Client's services. Escalate to management if necessary.
Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad.
JOB REQUIREMENTS
Appropriate education and/or experience may be substituted on an equivalent basis
Education: Bachelor's degree in advertising, communication, marketing or related field required.
Experience: Minimum 3-5 years of experience including: retail marketing, corporate marketing department and advertising agency.
Knowledge, Skills & Abilities:
Strong background with project management concepts, methodologies and tools
Strong organizational skills with attention to detail
Ability to inform staff on project objectives.
Understanding of marketing strategy
Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement.
Ability to respond quickly and effectively to clients'' needs and issues.
Strong written and verbal communication and interpersonal skills.
Ability to understand and communicate issues verbally and in writing to clients, associates and management.
Ability to understand and manage the execution of tasks to achieve Client's marketing goals.
Ability to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequence.
Ability to set and prioritize goals and achieve them as scheduled.
Demonstrate flexibility to adjust to rapidly changing requirements and schedules.
Demonstrate an analytical approach to problem solving.
Demonstrate the ability to act on own initiative.
Ability and willingness to take direction from superiors.
Ability and willingness to seek suggestions from peers and employees.
Ability and willingness to build and maintain positive relationships quickly.
Experience with MS Word, MS Excel, MS PowerPoint and Outlook.
Employees can be expected to be paid an annualized salary range of $60,000 - $70,000 based on variations in knowledge, skills, experience and market conditions.
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As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way.