Why Join Our Team? Health Benefits (based on individual enrollment) 401(k) with enrollment Generous Continuing Education & Scrub Stipend Pet Care Stipend, including pet insurance premium reimbursement Available Disability Insurance (STD/LTD available upon enrollment) EAP - We care about your mental health and wellbeing! Vacation Pay - Accrual begins on first day of employment Client Service Representative/Receptionist ESSENTIAL JOB FUNCTIONS •Handle all incoming phone calls which includes, scheduling appointments, phone triage, forwarding calls to appropriate departments or personnel. •Client Services: greeting and checking in clients for emergencies and specialty appointments while maintaining timely flow of patients from admission to discharge. Communicating efficiently and accurately with clients to exceed client expectations. •Systems: collect and enter all client and patient information into hospital system, review and maintain client/patient files. Resolve open invoices, collect payments, and run end of shift reporting. Faxing and email of records to rDVM offices. •General Maintenance and Cleaning: keep desk clean and organized. Stock all front desk supplies. Keep lobby and exam rooms clean and organized as delineated on end of shift report, including but not limited to, dust mopping, wet mopping, laundry, and trash removal. ADDITIONAL RESPONSIBILITIES •Ability to multi-task - Manages multiple tasks at one time: quickly and accurately under distracting conditions without loss of accuracy or appearance of frustration. •Communication skills - Reads, writes, and speaks fluent English, using appropriate grammar, spelling, and vocabulary. Demonstrates exceptionally strong written and verbal communication skills. •Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. •Problem solving skills - Demonstrates a strong ability to identify, analyze, and solve problems. Translates problems into practical solutions. •Client service skills - Consistently ensures the team provides the client with attentive, courteous, and informative service. Gains and shows personal satisfaction from delivering great service. •Intellectual ability - Accurately and consistently follows instructions delivered in a verbal, written, or diagram format. Can provide accurate directions. •Computer skills - Comfortably and confidently uses a computer and specialized veterinary medical software. QUALIFICATIONS •High school diploma, GED, or higher education • 2+ years of customer or client service experience •Exceptional ability to communicate with all levels of the organization, including the public • Previous veterinary experience preferred PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. •Position requires flexibility in scheduling and the ability to work evenings and weekends as required. •Contact with the general public in a fast-paced, high volume, 24-hour, 7-day/week, 365-day/year medical facility. •Physical activity to include walking, climbing stairs, bending, stooping, reaching, lifting (up to 40 lbs.) and standing; periods of prolonged sitting may be required. •Visual acuity sufficient to maintain accurate records; recognize people and understand written directions. •Ability to speak and hear sufficiently to understand, give information in person and over the telephone. •Fine motor skills adequate for utilizing office equipment such as multi-line phone system, printers/copiers and computer keyboards. •Ability to travel as needed Care Center is committed to providing equal employment opportunities to all employees and applicants without regard to race, gender, age, color, religion, disability status, military status, marital status, ancestry, or ethnic, national, or Appalachian regional origin. Discrimination is prohibited in all matters relating to recruitment, selection, transfer, training and development, promotions, compensation, benefits, disciplinary action or discharge, and in all other terms, conditions, or privileges of employment. |