Client Services Representative

About the Role

Our client is a well-established, dually registered broker-dealer and investment advisory firm, seeking a highly motivated, experienced, and registered Client Service Representative (CSR) to join their collaborative and growth-oriented team. This role is central to delivering exceptional client service while supporting senior advisers and internal operations.

Key Responsibilities

Client Support & Engagement

• Serve as a primary point of contact for clients via phone and in person
  

• Process new account applications and service requests with accuracy and efficiency
  

• Research and resolve client account inquiries
  

• Proactively engage clients through thoughtful outreach and relationship-building initiatives
  

Adviser & Operational Support

• Coordinate and schedule adviser meetings and appointments
  

• Prepare financial planning documents and client meeting materials
  

• Maintain and update CRM systems (Redtail)
  

• Utilize industry platforms such as Albridge, FI360, and NaviPlan
  

• Collaborate with compliance, operations, and external custodians (including Pershing) to support account management
  

Team & Administrative Support

• Answer phones, greet clients, and manage general administrative duties
  

• Assist with planning and logistics for team events
  

• Contribute ideas to enhance client service and internal processes
  

• Perform additional duties as assigned
  

Requirements

Qualifications

Required:

• Minimum 3 years of experience in a Client Service Representative role or similar position
  

• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint)
  

Preferred:

• Active Series 7 and 63 licenses
  

Skills & Attributes:

• Exceptional organizational and communication skills
  

• High attention to detail and commitment to accuracy
  

• Ability to manage projects independently and follow through
  

• Professional demeanor and presentation
  

• Strong sense of ownership and responsibility
  

• Commitment to confidentiality
  

Benefits

Benefits: Comprehensive medical, dental, and vision coverage; 401(k); short- and long-term disability; life insurance

This is an excellent opportunity to contribute meaningfully within a client-focused financial services environment that values professionalism, collaboration, and growth.