Our client is a well-established, dually registered broker-dealer and investment advisory firm, seeking a highly motivated, experienced, and registered Client Service Representative (CSR) to join their collaborative and growth-oriented team. This role is central to delivering exceptional client service while supporting senior advisers and internal operations.
Client Support & Engagement
Serve as a primary point of contact for clients via phone and in person
Process new account applications and service requests with accuracy and efficiency
Research and resolve client account inquiries
Proactively engage clients through thoughtful outreach and relationship-building initiatives
Adviser & Operational Support
Coordinate and schedule adviser meetings and appointments
Prepare financial planning documents and client meeting materials
Maintain and update CRM systems (Redtail)
Utilize industry platforms such as Albridge, FI360, and NaviPlan
Collaborate with compliance, operations, and external custodians (including Pershing) to support account management
Team & Administrative Support
Answer phones, greet clients, and manage general administrative duties
Assist with planning and logistics for team events
Contribute ideas to enhance client service and internal processes
Perform additional duties as assigned
Required:
Minimum 3 years of experience in a Client Service Representative role or similar position
Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint)
Preferred:
Active Series 7 and 63 licenses
Skills & Attributes:
Exceptional organizational and communication skills
High attention to detail and commitment to accuracy
Ability to manage projects independently and follow through
Professional demeanor and presentation
Strong sense of ownership and responsibility
Commitment to confidentiality
Benefits: Comprehensive medical, dental, and vision coverage; 401(k); short- and long-term disability; life insurance
This is an excellent opportunity to contribute meaningfully within a client-focused financial services environment that values professionalism, collaboration, and growth.