Client Services Representative

About L & E Research, Inc.

L&E Research connects clients with consumers, medical professionals, business professionals, and more - for virtually any market research project. We make efficient and accurate connections through the ongoing development of L&E's software and technology solutions.

Below outlines the core job responsibilities of the L&E Research Client Services Representative (CSR) position and is intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position. The employer reserves the right to amend and modify these responsibilities should alternate needs arise. The employee must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodation will be provided.

Job Summary

The Client Services Representative (CSR) is the entry point to the Client Services team at L&E Research. In this highly visible, client-facing role, the CSR supports daily facility operations and ensures our market research clients and respondents receive excellent service and hospitality.

This role is intentionally structured to foster internal growth and provides a clear promotion pathway to Senior CSR, with additional advancement opportunities throughout operations. Successful CSRs thrive in fast-paced, service-focused environments and are eager to contribute to a collaborative team.

In addition, this role is designed for individuals interested in gaining exposure to multiple areas of the business. Team members may have the opportunity to support functions such as recruiting, data management, project support, or other operational initiatives based on business needs and individual skill sets with a hybrid approach, if applicable.

Job Responsibilities

• Client Experience & Hospitality:

• Greet and welcome clients and respondents upon arrival, creating a warm, professional first impression

• Assist with food ordering, setup, and re-plating for in-facility sessions

• Keep all client-facing areas clean, stocked, and presentation-ready during and after studies

• Facility Setup & Support:

• Set up research rooms with required furniture, materials, signage, and technology per project specs

• Tear down and reset rooms between sessions, ensuring rapid turnover and readiness

• Run errands for supplies, food, or project needs as required (mileage reimbursed)

• Administrative & Technical Support:

• Read/respond to emails and follow task lists communicated by the CSA or CSM

• Print, copy, and prepare materials for studies

• Assist with the use of office technology (e.g., laptops, printers, A/V equipment, streaming platforms like FocusVision and L&E Streaming)

• Maintain confidentiality and protect sensitive client data at all times

• Reception Coverage & Communication:

• Cover the front desk when needed, directing visitors, checking in respondents, and managing traffic flow

• Answer and direct phone calls professionally; escalate complex inquiries to CSA or CSM

• Take ownership of service tasks, including basic troubleshooting and alerting leadership to facility issues

• Flexible Responsibilities:

• Provide cross-functional support in areas such as recruiting, database management, programming support, or administrative projects, based on business needs and individual strengths

Training & Compliance Responsibilities

• Completion of all required IT and security training courses
• Adherence to ISO/IEC 27001 and ISO 20252 compliance standards

Required Qualifications & Soft Skills

• Must be able to work flexible hours, including evenings and weekends, based on project schedules

• Up to 30 hours per week (hours may vary based on business needs; not to exceed 30 hours/week)

• Valid driver's license, reliable transportation, and insurance (exceptions may apply by location)

• Strong interpersonal and communication skills

• Professional demeanor and a collaborative, team-first attitude

• Ability to stand for extended periods on hard flooring, and to lift, carry, and move items weighing up to 25 pounds. You must also be able to conduct manual tasks without interference

• Demonstrates adaptability and a strong aptitude for learning and leveraging new technologies, including emerging AI tools, to enhance efficiency and insight

Preferred Knowledge, Skills, & Abilities

• Prior experience in a Client Services, Hospitality, or Administrative Support role
• Familiarity with Microsoft Office (Word, Excel, Teams), cloud storage (OneDrive), and general office tech
• Comfort working in fast-paced environments and shifting priorities
• Interest in learning and contributing to multiple areas of the business (e.g., recruiting, data, operations, or technical functions) strongly preferred
• Additional skills such as Excel, database systems, or technical/programming experience are a plus

L&E Research, Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.