Client Services Representative

Innoved Institute, LLC

Elk Grove Village, IL

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JOB DETAILS

SALARY

SKILLS

Communication Skills, Computer Skills, Customer Experience, Customer Service Operations, Customer Support/Service, Data Entry, Detail Oriented, Documentation, Interpersonal Skills, Medical Products, Medical Terminology, Microsoft Office, Multitasking, On Site Support, Operational Support, Order Processing, Organizational Skills, Policy Development, Presentation/Verbal Skills, Regulatory Compliance, Shipping Documents, Standard Operating Procedures (SOP), Team Player, Time Management, Writing Skills

LOCATION

Elk Grove Village, IL

POSTED

30+ days ago

Benefits:

Flexible schedule
Opportunity for advancement

Client Services Representative
Independent Contractor
Innoved Institute was established in 2011 to provide human cadaveric specimens, medical supplies, and field lab services necessary for the advancement of the medical community. Innoved Institute is known for the great care we take with our clients and the professionalism of our teams.
We are a growing company based in Elk Grove Village, Illinois and are seeking Client Services Independent Contractors to support our Client Operations team during periods of increased volume, coverage needs, and special projects.

The Position
We’re looking for detail-oriented, professional Independent Contractors to support Client Services operations on an as-needed basis. This role works closely with internal teams to ensure timely, accurate order processing and a high-quality client experience.
Job Type: Independent Contractor
Work Location: On-site in Elk Grove Village, IL
Schedule: Flexible, based on business needs and contractor availability (weekday coverage primarily)
Salary: $14.00 per hour

Responsibilities

Support day-to-day Client Services functions including order entry, updates, and coordination
Assist with client communications via email and phone in a professional, service-oriented manner
Help obtain and document shipping quotes and coordinate with specialized shippers
Perform data entry and order documentation with a high level of accuracy and attention to detail
Assist with incoming emails and assigned tasks to ensure timely follow-up
Follow established SOPs, policies, and compliance requirements
Adapt to changing priorities and urgent client needs in a fast-paced environment

Requirements

Strong written, verbal, and interpersonal communication skills
Proven ability to multi-task and manage competing priorities
High attention to detail and strong organizational skills
Computer proficiency, including working knowledge of Microsoft Office tools
Comfortable reading and following written instructions and SOPs
Professional, self-motivated, and reliable
Basic understanding of medical terminology is preferred but not required
Prior customer service, administrative, or operations support experience preferred

Why Should You Apply?

Flexible, per-diem scheduling
Opportunity to gain experience in a specialized medical education environment
All role-specific training provided
Potential for future opportunities based on performance and business needs

At Innoved Institute, we recognize that people are our most important asset. We strive to maintain a respectful, inclusive, and collaborative environment built around meaningful work and shared accountability. We believe in Better Practice – Better Outcomes.

About the Company

Innoved Institute, LLC

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