Client Services Representative

• High School diploma or equivalent required
• 2 years of experience in a customer service and/or client focused setting preferred
• 1 – 2 years of experience with point-of-sale systems and handling financial transactions preferred
• Previous experience in a veterinary, medical, or dental clinical setting preferred
• Proficiency in basic computer applications 
• Excellent communication, multitasking, and problem-solving skills
• A deep passion for animals and delivering an outstanding client experience

• Greet clients and visitors in a warm, professional manner.
• Address inquiries and concerns empathetically.
• Answer and route phone calls promptly and accurately.
• Offer emotional support to clients during difficult times.
• Discuss financial options with clients when needed.
• Collect accurate patient and client details at check-in.
• Maintain up-to-date client records in the practice management system.
• Schedule and manage appointments and follow-ups efficiently.
• Communicate appointment changes or delays to clients in a timely manner.
• Coordinate with veterinarians, technicians, and staff to reduce wait times.
• Educate clients about our services, specialties, and treatments.
• Represent the hospital positively in all client interactions.
• Maintain organized and secure client files and documentation.
• Prepare and manage paperwork such as consent forms, invoices, and insurance claims.
• Accurately process payments and financial transactions.
• Work closely with clinical staff to ensure coordinated care.
• Support cross-departmental communication and workflows.

• Competitive salary commensurate with experience
• Paid time off (up to 3 weeks in your first year)
• Medical, dental, and vision insurance plans, including HSA and FSA accounts
• 401(k) plan with employer match
• Employee pet insurance plan AND pet discounts
• Uniform allowance

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