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Customer Service Jobs in Grand Rapids, MI

Client Services Representative

Arbor Circle

Grand Rapids, MI

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Behavioral Health, Customer Support/Service, Data Analysis, Data Entry, Data Recovery, English Language, Health Insurance, Medical Office, Medical Record System, Medicine, Microsoft Office, Multilingual, Problem Solving Skills, Project/Program Coordination, Project/Program Management, Spanish Language, Technical Support, Telephone Skills, Time Management
LOCATION
Grand Rapids, MI
POSTED
1 day ago
Must live in the State of Michigan

Position Details

Provide excellent customer service to facilitate a positive and efficient experience for individuals accessing and participating in services, as well as for employees providing those services. Responsibilities include responding to phone calls, receiving and directing clients, data entry, retrieval and organization, and coordinating workflows across programs. Success is achieved through purposeful and respectful relationships, communication, and organization.

We support our employees with a robust benefits package, high-quality supervision, flexible scheduling, a vibrant work culture, ongoing training opportunities, and career growth pathways. Ideal candidates bring a willingness to reflect on bias, equity, successes, and challenges with empathy and curiosity-qualities that help individuals thrive and grow within our organization.

Position Requirements:
  • Deliver high-quality customer service and apply creative problem-solving skills to address and resolve issues effectively
  • Prior experience in a behavioral health and/or medical office setting
  • Advanced technical skills, including proficiency in Microsoft Office
  • Minimum of one year of Excel experience, including data tracking and basic analysis
  • Experience with data analysis and reporting
  • Ability to provide technical support and assistance to staff
  • Strong project management skills to support planning, coordination, and timely goal completion
  • Working knowledge of electronic health record (EHR) systems
  • Proven ability to work effectively and efficiently across multiple programs
  • Demonstrated experience working with culturally diverse populations
  • Bilingual (Spanish/English) preferred
  • Minimum of one year of administrative experience in a professional office environment
We understand that candidates may have unique experiences and skills that aren't always reflected in a job description. If you feel you could contribute to our team, please apply.

Learn More About Arbor Circle
  • Market-driven and equitable salary practices
  • Robust health insurance options
  • 401k match
  • Well-being focused:
    1. 11 paid holidays (including floating holidays for times important to you)
    2. 3 weeks' vacation upon hire plus separate paid sick time
    3. Supportive and fulfilling culture
  • Equity and inclusion focused affinity and work groups


Learn more at arborcircle.org/careers

If you require alternative methods of application or screening, you must approach this employer directly to request this as the platforms you may see this posting are not responsible for the employer's application process.

About the Company

A

Arbor Circle

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