Client Services Representative (January 2027 Class)

Client Services Representative

We are seeking a diverse group of professionals to join our team in our Client Services Representative training program. Are you a client-focused individual looking for challenging work in a team setting? Collaborate with other like-minded individuals by joining our team. Your desire and competitive drive will help move our business forward!

The Client Services Representative is accountable for facilitating positive interaction with American Century's internal and external clients by providing transactional and service excellence. This individual interprets and completes a variety of sophisticated client requests, including account establishment for multiple registration types and financial and non-financial transactions. In this role, you'll spend up to 12 weeks in training learning more complex transactions. Your performance results will be measured and evaluated throughout the life of the role.

This role is ideal for students graduating by December, 2026, with a January, 2027 start date. This role reports to the Client Services Manager. This is a non-exempt position, hourly rate is $21.63. This position will be based out of our Kansas City, Missouri office. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without visa sponsorship, now or in the future.

How You Will Make an Impact

• Models the American Century Investments Winning Behaviors:
• • Client Focused: Enhancing customer satisfaction and building strong customer relationships.
  • Courageous & Accountable: Adheres to the highest ethical standards and business practices and supports a culture of compliance.
  • Collaborative: Support a team environment by successfully collaborating with internal clients and business partners.
  • Curious and Adaptable: Constantly learns about our business, evaluates and makes improvements in how we do business.
  • Competitive Drive: Passionate about our industry and clients.
• Transaction Management: Interpret and complete complex transactions for multiple account types accurately and timely using a variety of resources.
• Performance Excellence: Demonstrate knowledge retention and continuous progress by meeting or exceeding job performance quality and productivity metrics, starting from training and throughout the role.
• • Attention to Detail: Exhibit a high aptitude for attention to detail.
  • Math Proficiency: Understanding of basic math.
  • Typing Speed: Type at least 40 words per minute.
• Self-Sufficiency: Utilize problem-solving and research skills, along with online resources, to demonstrate self-sufficiency.
• Professional Communication: Highly skilled in both written and verbal communication, ensuring clear and professional interactions with clients through phone calls and written correspondence.
• Policy Adherence: Stay current on policies and procedures.
• Active Participation: Attend training sessions, team, and department meetings.
• Constructive Feedback: Accept and act on constructive feedback in a professional manner.

What You Bring To The Team (Required)

• Associates degree or some college preferred (or any equivalent combination of education and work experience).
• Previous client service experience.
• Proven ability to multi-task and research answers to problems.
• Proficiency using multiple computer applications/programs simultaneously.
• Ability to successfully complete pre-employment testing.

Additional Requirements:

• Employees are required to be in the office on a scheduled frequency. Adherence to this schedule is essential to fulfilling the expectations of the role. Upon successful completion of the initial training period and showing proficiency, employees can look forward to a hybrid work schedule of 3 days in-office and 2 days from home (subject to change based on business needs).
• Overtime: Employees may be required to work overtime. This includes after normal shift end times as necessary to meet business demands.
• Communication: Employees should maintain open and effective communication with their manager and/or team lead regarding their availability and any potential scheduling conflicts.

The above statements are not intended to be a complete list of all responsibilities, duties, and skills required.

What We Offer

• Competitive compensation package with bonus plan
• Generous PTO and competitive benefits
• 401k with 5% company match plus annual performance-based discretionary contribution
• Tuition reimbursement, formal mentorship program, live and online learning

Learn more about our benefits and perks.