Job Description
The Purpose of Your Role
As a Call Center Representative, you will be responsible for interacting with clients, providing information, answering questions, troubleshooting issues, and resolving client concerns.
The position is Monday – Friday and starts at $16/hr. TCS also provides shift premiums for weekend and evening shifts.
Initial training will be conducted onsite and will transition to hybrid work. For this reason, candidates should be local to the greater Memphis area.
The Value You Bring
By providing exceptional customer service and support, you will maintain positive relationships with our clients, contributing to increased client satisfaction and retention.
What You’ll Be Doing
Answer inbound calls and emails, resolve client issues, answer questions, and relay product functionality in a timely and professional manner.
Identify and escalate priority issues. Route calls to appropriate resource, if needed.
Set up new accounts in our internal system. Assist customers in our client-facing portal.
What Experience You Need
High School Diploma
Telephone Etiquette
Experience in at least one of the following: customer service role, role in the transportation or financial industry.
What Experience is Preferred
Call center experience.
Microsoft Office
Some college or equivalent experience.
Why Work for TransConnect?
We’ve brought together leading experts from the fuel card industry with an average of 20+ years of experience each to build a world-class business service from scratch. TransConnect has all the excitement of a startup, but with the support and stability that comes with the backing of a well-established parent company. We’re located about 20 minutes east of downtown Memphis, in Cordova, TN.
Some of the highlights:
Competitive compensation plans augmented by generous profit sharing and regular salary reviews.
Choice of high quality medical, dental, vision, life, short and long-term disability coverage with a short waiting period.
Medical, dental, vision, life, short term disability and long-term disability coverage.
In addition to 9 paid holidays, generous PTO allotment that increases with tenure.
Combined mental health support and work-life services partner to create a robust Employee Assistance Program (EAP) is included at no cost to you and your family members ages 6+
401(k) plan with TCS matched contributions.
Tuition reimbursement for college, plus plenty of TCS managed training classes.
Leadership training and a culture that empowers individuality.
Gym reimbursement program.
Rewards driven wellness program with an individualized holistic approach.
Connected, friendly work environment with monthly luncheons. We celebrate our accomplishments (and birthdays).
Paid maternity and other company paid leave benefits giving the time and flexibility needed to care for yourself and/or family.
Win as a Team
All employees are encouraged to collaborate in an effort to continuously improve our processes and customer service. Everyone on the team is responsible for presenting new ideas and perspectives. In addition to base salary, all employees enjoy quarterly profit sharing as a thank you for their contributions.
Primary Location:
US TN MemphisNumbers & Facts
| Location | Memphis, Tennessee |
| Industry | Financial Services |
| Company Size | 100 to 499 employees |
| Year Founded | 1995 |
About Company
Culture
Apex is built on a culture of connectedness. We believe that it’s about the people – clients and employees – and that everything we do should reflect and empower that principle. Our goal is to end each day having made a difference in the lives of those around us.
Development
Enterprising Apexers are responsible for the conception, execution, and maintenance of all of our business initiatives, so it just makes good sense to return the favor. Apex University was founded to ensure that employees have the opportunity to realize their maximum potential. We are constantly working to equip our employees with the technical, interpersonal, and leadership skills they need to make a real impact.
Wellness
Apex cares about fitness of mind and body and our Health and Wellness Program makes it easier to choose a healthy lifestyle. Participation is voluntary and Apexers are encouraged to take part in the available features that benefit their personal health and wellness needs.
Citizenship
The core value that best expresses Apex's heart is our belief in caring for others and making a difference. By expressing this value both inside and outside our walls, we are able to help foster a healthier and happier community.
We invest in our community by organizing a wide variety of fundraising and volunteering events throughout the year. Some of the local organizations that we have long standing relationships with include: Junior Achievement of The Chisolm Trail Inc., Ronald McDonald House, Cancer Care Services, The WARM Place and, the Texas Pythian Home.
Skills
- Business Servicesunmatched
- Call Centersunmatched
- Continuous Improvementunmatched
- Customer Relationsunmatched
- Customer Retention/Renewalunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Establish Prioritiesunmatched
- Financeunmatched
- Healthcare Qualityunmatched
- High School Diplomaunmatched
- Identify Issuesunmatched
- Process Improvementunmatched
- Psychiatry and Mental Healthunmatched
- Reimbursementunmatched
- Resolve Customer Issuesunmatched
- Startupunmatched
- Telephone Skillsunmatched
- Time Managementunmatched
- Tuition Reimbursementunmatched
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