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Client Services Specialist

Iconma
  • Brooklyn, OH
  • $22 Per Hour
  • Quick Apply
8 days ago

Job Description

Our Client, a Banking company, is looking for a Client Services Specialist for their Brooklyn, OH/Hybrid location.
 
Responsibilities:
  • Set up of KeyLink and Wealth Portal access for clients. 
  • Set up Payweb and Stellar access for clients.
  • Set up Wealth Direction access for clients and trouble shoot when necessary.      
  • Advent/Data Aggregators/Insignis MSCI set up requests.
  • Verify correct coding in KeyLink to determine if certain errors are a result of incorrect coding. If so, facilitate correction of system coding.
  • Research issues to identify problems/issues as they occur (isolated) or global issues and work with appropriate technology partners to resolve. ·     
  • Log Service Now tickets on system issues.      
  • Process daily IBX and OBI reports.      
  • Process monthly Wealth Portal Reports.    
  • Send out Weekly Communications, including critical technology platform alerts.      
  • Manage and update SharePoint site.      
  • General first line of support for Wealth internal users.
  • General maintenance and system messaging.
  • Communicate orally and in writing with Trust Officers, Portfolio Managers and Associates nationally as well as Trust Operations Managers and staff.
  • Establish and maintain strong working relationships with LOB and Operations staff. ·     
  • Participate in committees and assist in testing and implementation for KeyLink and other systems as appropriate.
  • Participating in upgrade and disaster recovery tests requires limited off-hours, weekend ·     
  • Testing.
  • Conduct extensive research and problem resolution.
  • Research the most complex issues pertaining to each Operational Area in Trust -Statement Preparation, KeyLink, Wealth Portal and Wealth direction. 
  • Marginal or peripheral functions:      
  • Backup other team members      
  • Special projects as needed
 
Requirements:
  • Undergraduate degree in a business or technology related field, extensive experience may be Substituted.
  • Must demonstrate a working knowledge of mobile space, browsers, systems issues and client navigation.
  • Minimum of three years’ experience in areas of bank operations, trust administration, wealth management, and/or technology operations.
  • Must have a client first attitude and possess sense of urgency for problem resolution. ·     
  • Excellent analytical and problem-solving skills.
  • Strong written and oral communication skills.
  • Above average PC skills include MS Excel, Word, and PowerPoint. 
  • Experience with KeyLink (Global Office), Wealth Portal, Global Plus, IBX Tools, Salesforce, Cognos and Wealth Direction. 
  • Is dedicated to meeting the expectations and requirements of internal and external customers.    
  • Knowledgeable about how organizations function; knows how to get things done both through formal channels and informal networks.
  • Knowledgeable in current and future policies, practices, and trends in the investment management business.
  • Integrity and trust  
  • Exhibits great attention to detail.
  • Ability to work independently and in larger team-based environments.
 
Why Should You Apply?Excellent growth and advancement opportunities

Numbers & Facts

LocationBrooklyn, OH
IndustryManagement Consulting Services
Salary$22 Per Hour
Company Size2,000 to 2,499 employees
Year Founded2000
Websitehttps://www.iconma.com/

Benefits

401K, Employee Referral Program, Life Insurance

About Company

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

Skills

  • 1st Level Supportunmatched
  • Administrative Managementunmatched
  • Analysis Skillsunmatched
  • Banking Operationsunmatched
  • Banking Servicesunmatched
  • Communication Skillsunmatched
  • Computer Skillsunmatched
  • Customer Support/Serviceunmatched
  • Data Collectionunmatched
  • Detail Orientedunmatched
  • Disaster Recoveryunmatched
  • Financial Trend Analysisunmatched
  • Health Planunmatched
  • IBM Cognosunmatched
  • Identify Issuesunmatched
  • Investment Managementunmatched
  • Messaging Technologyunmatched
  • Microsoft Excelunmatched
  • Microsoft PowerPointunmatched
  • Microsoft SharePointunmatched
  • Microsoft Wordunmatched
  • Operations Managementunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Research Skillsunmatched
  • Salesforce.comunmatched
  • ServiceNowunmatched
  • Technical Operationsunmatched
  • Wealth Managementunmatched
  • Web Browsersunmatched
  • Writing Skillsunmatched

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