Client Services Specialist

Client Services Manager
Remote (must reside in CST or EST) • Full-Time
Compensation: $55,000–$65,000 annually, based on experience   About the opportunity We’re partnered with one of our top clients, a digital marketing firm, that is growing at a rapid pace.  To support their continued growth, they are adding to their client services team to support internal and external stakeholders.  This is an excellent opportunity for someone who thrives in a fast paced environment and can manage multiple projects simultaneously. Responsibilities This role bridges sales, operations, and account management, guiding each campaign from the signed agreement all the way through the final performance recap.

• Support the sales team by managing client communication, tracking project timelines, and collecting the assets needed to keep each campaign moving toward client goals and budget
• Draft contracts and log program details accurately in our internal tracking platform
• Work directly with clients to gather creative files and campaign materials before launch
• Keep an eye on live campaigns, catching errors, pacing problems, or change requests early
• Liaise with our targeting vendor to resolve technical issues and pull supplemental reporting data
• Track campaign performance against goals and flag adjustments the sales team should consider
• Build and analyze mid-campaign and wrap-up reports, then turn them into clear presentations for clients and internal teams alike
• Take on ad-hoc projects and data requests as they come up

What We're Looking For

• Bachelors degree with 2+ years of experience in a support role
• Strong with MS Excel and quick to pick up new platforms
• A natural problem-solver 
• Personable but sharp and clear communicator
• Very organized, comfortable managing multiple projects at once
• Curious and self-motivated — someone who digs into the “why” behind a problem until they find a workable answer

Where This Role Can Lead Strong performers in this position often move into Sales or Marketing roles, depending on individual strengths and interests. Compensation & Benefits This role pays $55,000–$65,000 per year, depending on experience, along with a comprehensive benefits package:

• Medical coverage, including vision
• Disability coverage
• Flexible spending account (FSA)
• 401(k) with employer match

INDA