Sign upLog in
See more jobs

Client Services Specialist

Advent Global Solutions INC
  • Johnston, RI
  • Full-time
  • Instant Apply
2 days ago

Job Description

As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues.

Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. 

In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience.

Job Responsibilities

You will also be responsible for (but not limited to) the following:

  • Serve Cash Management, ACH, and Commercial Card customers via requests received by telephone, chat, or email.
  • Research and train clients on all products offered.
  • Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services, and technical issues through all incoming channels.
  • Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues.
  • Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
  • Proactively advise management of impending problems or obstacles to meeting service standards.

Numbers & Facts

LocationJohnston, RI
Job TypeFull-time
IndustryComputer Software
HeadquartersHouston, TX, US
Websitehttp://www.adventglobal.com/

Qualifications

Education

• High School (GED Equivalent), bachelor’s degree preferred.

About Company

Advent is a systems, solutions , product and services company with approximately 1000+ people serving customers and creating opportunities across the globe.

Skills

  • Banking Operations
  • Call Centers
  • Customer Service Management
  • ACH

Skills

  • Customer Experienceunmatched
  • Customer Support/Serviceunmatched
  • Process Improvementunmatched
  • Quality Metricsunmatched
  • Root Cause Analysisunmatched

Be found by employers

5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Free resume builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Free resume builder