Client Services Specialist

Pay Rate: $24 per hour
Location: Johnston, RI
Hours: 10:00 AM - 6:30 PM / 8:30 AM - 5:00 PM

* Training is done in Riverside, RI *

Responsibilities:

• Serve cash management, ACH, and commercial card customers via requests received by telephone, chat, or email.
• Research and train clients on all products offered.
• Independently service both internal and external customers on a wide variety of commercial card, ACH, and cash management products, services, and technical issues through all incoming channels.
• Diagnose, prioritize, resolve, and/or escalate all technical, system, or procedural issues.
• Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
• Proactively advise management of impending problems or obstacles to meeting service standards.

Requirements:

• Excellent verbal and written communication skills, time management, multitasking, and interpersonal skills.
• Goal-driven with a desire to meet productivity goals, including day-to-day business needs, with advanced problem-solving skills and the ability to negotiate through difficult situations.
• Minimum 5 years of customer service and call center experience; banking experience preferred.
• Excellent phone communication and listening skills.
• Ability to prioritize and manage daily workload.
• Ability to multitask and work independently in a fast-paced work environment.
• Computer proficiency and acumen.
• Self-motivated attitude with a desire to succeed.
• Analytical skills and the ability to recognize trends; ability to exercise considerable independent judgment and attention to detail.

Preferred Skills:

• High School (GED Equivalent), Bachelor’s Degree preferred.