Analysis Skills, Banking Services, Call Centers, Cash Management, Communication Skills, Computer Skills, Customer Support/Service, Customer Training, Detail Oriented, Establish Priorities, Identify Issues, Interpersonal Skills, Multitasking, Negotiation Skills, Operational Support, Presentation/Verbal Skills, Problem Solving Skills, Reconciliation, Time Management, Writing Skills
Pay Rate: $24 per hour
Location: Johnston, RI
Timings: 10 AM - 6:30 PM/8:30 AM - 5 PM
Responsibilities:
- Serve cash management, ACH, and commercial card customers via requests received by telephone, chat, or email.
- Research and train clients on all products offered.
- Independently service both internal and external customers on a wide variety of commercial card, ACH, and cash management products, services, and technical issues through all incoming channels.
- Diagnose, prioritize, resolve, and/or escalate all technical, system, or procedural issues.
- Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
- Proactively advise management of impending problems or obstacles to meeting service standards.
Requirements:
- Minimum 5 years of customer service and call center experience; banking experience preferred.
- Excellent verbal/written communication, time management, multitasking, and interpersonal skills.
- Goal-driven with a desire to meet productivity goals, including day-to-day business needs.
- Advanced problem-solving skills and ability to negotiate through difficult situations.
- Excellent phone communication and listening skills.
- Ability to prioritize and manage daily workload.
- Ability to work independently in a fast-paced work environment.
- Computer proficiency and acumen.
- Self-motivated attitude with a desire to succeed.
- Analytical skills and the ability to recognize trends, exercise considerable independent judgment, and attention to detail.
Preferred Skills:
- Bachelor’s degree preferred.
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Axelon Services Corporation