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Client Services Specialist

Axelon

Johnston, RI

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JOB DETAILS
SALARY
$1–$24.17 Per Hour
SKILLS
Analysis Skills, Banking Services, Call Centers, Cash Management, Communication Skills, Computer Skills, Customer Support/Service, Customer Training, Detail Oriented, Establish Priorities, High School Diploma, Identify Issues, Interpersonal Skills, Multitasking, Negotiation Skills, Operational Support, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Quality Metrics, Reconciliation, Root Cause Analysis, Time Management, Writing Skills
LOCATION
Johnston, RI
POSTED
1 day ago

Summary:

  • Location: Riverside for training and the job
  • Hours: Monday - Friday 9:30am - 5:30pm, hours subject to change due to business needs

Responsibilities:

  • Meet and exceed department service and quality standards while maintaining consistent communication with external customers and colleagues.
  • Perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues.
  • Support the implementation of solutions to improve service level, decrease operational effort, and enhance the overall company experience.
  • Serve cash management, ACH, and commercial card customers via requests received by telephone, chat, or email.
  • Research and train clients on all products offered.
  • Independently service both internal and external customers on a wide variety of commercial card, ACH, and cash management products, services, and technical issues through all incoming channels.
  • Diagnose, prioritize, resolve, and/or escalate all technical, system, or procedural issues.
  • Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
  • Proactively advise management of impending problems or obstacles to meeting service standards.

Requirements:

  • Excellent verbal/written communication, time management, multitasking, and interpersonal skills.
  • Goal-driven with a desire to achieve productivity goals, including meeting day-to-day business needs.
  • Advanced problem-solving skills and the ability to negotiate through difficult situations.
  • Minimum 5 years of customer service and call center experience; banking experience preferred.
  • Excellent phone communication and listening skills.
  • Ability to prioritize and manage daily workload.
  • Ability to multitask and work independently in a fast-paced work environment.
  • Computer proficiency and acumen.
  • Self-motivated attitude with a desire to succeed.
  • Analytical skills and the ability to recognize trends, exercise considerable independent judgment, and pay attention to detail.

Preferred Skills:

  • High School (GED Equivalent), Bachelor’s Degree preferred.

About the Company

A

Axelon

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