The Client Services Specialist is responsible for providing day-to-day support to our clients and internal billing teams. This entry-level role is ideal for someone looking to grow within the healthcare billing industry while developing strong communication, organization, and client management skills. You’ll assist with client communication, issue tracking, and administrative support to help ensure our clients receive exceptional service.
Responsibilities:
managing communications
Document and track requests, follow-up and resolutions
New client onboarding
Assist in AR reports
Monitor client accounts/issues
Schedule/prepare for client meetings
Maintain accurate records and documentations
Assist with projects
Qualifications:
1-2 years in professional administrative role
Strong verbal and written communication skills
Organized, detail-oriented and able to manage multiple tasks simultaneously
Proficient in Microsoft Office Suites, Google Workspace and general computer skills
Familiarity with medical billing, insurance terminology or healthcare environment
Preferred Qualifications:
Experience in using practice management systems, payer portals or CRM/project tracking tools
Associates or Bachelor's degree in healthcare administration, business or related field