Business Solutions, Calendar Management, Communication Skills, Customer Relationship Management (CRM) Systems, Customer Support/Service, Dental Insurance, Detail Oriented, Follow Through, Health Insurance, Microsoft Office, Multitasking, Operations Management, Organizational Skills, Process Improvement, Schedule Development, Service Delivery, Support Documentation, Technical Support, Typing, Vision Plan, Writing Skills
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Client Services & Support Coordinator
We’re looking for a motivated and detail-oriented Client Services & Support Coordinator to manage scheduling, coordinate service delivery, and track support activity. This role supports clients and internal teams by ensuring smooth, accurate, and efficient IT service operations.
Key Responsibilities
- Respond to client inquiries and support requests promptly.
- Manage service calendars and customer database.
- Track and update support tickets, documentation, and reports.
- Generate and present service delivery reports.
- Collaborate with staff, vendors, and management for efficient service.
- Assist with process improvements and identifying business opportunities.
Skills & Qualifications
- Strong communication (written and verbal) and follow-up skills.
- Proficient in Microsoft Office, CRM systems, and general business software.
- Experience in customer service or admin roles.
- Ability to multitask and work in a fast-paced environment.
- Typing speed: 60+ WPM.
- Some college preferred (AA or Bachelor’s).
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Coleman Information Technology Grou