Client Services System Administrator

Client Services System Administrator

Salary

$27.52 - $34.40 Hourly

Location

County Office Building, NC

Job Type

Full-time

Job Number

100315

Department

IT

Opening Date

07/06/2026

Closing Date

7/13/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Job Purpose

The Client Services System Administrator is a dual-role position combining advanced end-user support with system administration responsibilities. This role will act as a primary point of contact for Identity Management (IAM). This includes tasks like creating and managing user account, implementing IAM policies, and trouble-shooting access related issues. This position requires a strong understanding of multiple IT systems too include Microsoft operating systems and Office365 products, Active Directory, virtual servers. The position shall possess a customer-centric approach, exceptional problem-solving skills, and a strong desire to learn and grow within an IT environment. This position will gain hands-on experience in server management, network support, and infrastructure maintenance.

Responsibilities

Client Support:

• Advanced Troubleshooting & Resolution: Provide expert-level technical support to end-users for complex hardware, software, network, and application issues that cannot be resolved by first-level support. This includes diagnosing root causes and implementing solutions for persistent or difficult-to-replicate problems.
• Deploy new laptop and desktop to end-users as a part of asset management. New hardware will be documented in the departments ITSM platform.
• Application Support: Offer in-depth support for business-critical applications, including configuration, troubleshooting errors, and liaising with vendors when necessary.
• VIP Support: Provide dedicated and proactive IT support to executive staff and high-priority users, ensuring minimal disruption to their work.
• User Training & Guidance: Develop and deliver training sessions or create guides for users on new software, best practices, or common technical issues to reduce support volume.
• Problem Management: Identify recurring issues from support tickets, analyze trends, and propose long-term solutions to prevent future occurrences.

System Administration:

• Identity and Access Management (IAM): Responsible for managing users accounts and access to the organizations systems and data to prevent unauthorized access, privilege escalation, and compliance violations.
• User & Group Account Management: Create, modify, disable, and delete user and group accounts in Active Directory and other identity management systems, to ensure proper permissions and a restrictive security model.
• Patch Management Support: Assist with the scheduling and application of operating system and application patches/updates to servers and workstations, following established procedures and under supervision.
• Security Practices: Monitoring and maintaining endpoint security platform to ensure the organization is protected from malware and ransomware to prevent data breaches.
• Hardware & Software Deployment: Participate in the deployment, configuration, and inventory management of new servers, network devices, and software, ensuring proper setup and adherence to standards.
• Documentation & Knowledge Base Contribution: Create and update detailed IT documentation, standard operating procedures (SOPs), troubleshooting guides, and knowledge base articles for both client support and system administration tasks.

Qualifications

Associates degree in information technology or a related field required; supplemented by two years of experience in a high-volume help desk or desktop support role. Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Preferred Qualifications

Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified: Modern Desktop Administrator Associate).

Skills & Abilities

• Strong understanding of Windows operating systems (Windows 10/11, Windows Server 2016/2019/2022).
• Solid grasp of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Experience with Microsoft Active Directory for user and group management.
• Proficiency in troubleshooting hardware issues (desktops, laptops, printers, mobile devices).
• Advanced troubleshooting skills for various software applications, including Microsoft 365 suite.
• Excellent communication (verbal and written) and interpersonal skills, with a strong customer service orientation.
• Ability to translate technical information into understandable terms for non-technical users.
• Strong analytical and problem-solving abilities, with a methodical approach to issue resolution.
• Proactive, self-motivated, and eager to learn new technologies and concepts.
• Ability to work independently as well as collaboratively in a team environment.

Additional Preferred Skills:

• Experience in Identity Access Management.
• Experience with virtualized environments (e.g., VMware, Hyper-V).
• Familiarity with PowerShell scripting for automation of routine tasks.
• Knowledge of backup and disaster recovery concepts.
• Experience with IT ticketing systems and remote support tools.

Health Insurance - Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following 30 days of employment.

Alamance County Government currently offers three plans of medical/pharmacy benefit options including 2 Standard PPO plans and a High-Deductible Health Plan with HSA.

Dental Benefit - Alamance County offers one dental insurance (Delta Dental) plan for FT employees at no cost. The plan, if elected, would be effective the first of the month following 30 days of FT employment.

Vision Insurance - A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.

Voluntary Benefits: Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more.

Life Insurance - Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents.

Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed.

Time Off Accruals:

Vacation Time - Annual Leave is accrued based on years of service. Employees can accrue from 10-25 days per year.

Sick Time - All County full time employees earn 12 days of sick leave per year.

County Observed Holidays - Alamance County will observe the State of North Carolina Holiday Schedule.

Wellness Benefits & Programming:

Employee Assistance Program: There are times when everyone needs a little help or advice. The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Best of all its free for County employees and available for your household to utilize. Utilization of the EAP is completely confidential and participation isnt recorded.

Help is available 24/7/365 by telephone.

Alamance County Employee Health Center: Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Retired employees under age 65 are also eligible to use the health center. Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost.

Services Available:

Treatment of injuries or illnesses such as flu, sinus Infection, pink eye, sprains, strains or fever.

Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc...)

Assistance with finding a Primary Care Provider

Health Education and Counseling

Triage and referrals to specialists when appropriate.

Alamance County provides a variety of additional benefits including bereavement pay, Paid Parental Leave, Wellness Leave to focus on work-life balance initiatives, Volunteer Time Off (paid time) opportunities to be a part of the Alamance Community, to opportunities for professional certification pay.

Employee Fitness Center:

Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work. In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 6:00 AM to 9:00 PM Monday-Sunday. This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers.

01

I understand that all answers to these supplemental questions must be verifiable in the Educational History and Work History sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process.

• Yes
• No

02

Educational Background (copies of any education documents listed on your application will be required upon hire): Mark the highest level of education you have completed.

• High School Diploma or GED
• Some College
• Associate Degree
• Bachelors Degree
• Advanced Degree
• None of the above

03

If you have a college degree, what was your major area of study? Enter N/A if this does not apply.

04

How many years of experience do you have in a high-volume help desk or desktop support role?

• No experience
• Less than two years of experience
• Two to three years of experience
• More than four years of experience

05

Please explain your experience in a high-volume help desk or desktop support role. Enter N/A if this does not apply. *Please verify that any experience listed in this question is included in your Employment History section of the application in order for it to be considered.

06

Do you have identity management experience?

• Yes
• No

07

What is your proficiency level using Active Directory?

• Beginner (less than three years)
• Intermediate (three to six years)
• Advanced (more than six years)
• None of the above

08

What is your proficiency with PowerShell scripting?

• Beginner (less than three years)
• Intermediate (three to six years)
• Advanced (more than six years)
• None of the above

09

Do you have experience with endpoint security?

• Yes
• No

10

What is your proficiency level troubleshooting Microsoft 365 applications?

• Beginner (less than three years)
• Intermediate (three to six years)
• Advanced (more than six years)
• None of the above

11

Do you have experience setting up or supporting MFA (multi-factor authentication) for users?

• Yes
• No

12

Do you have experience using any IT ticketing systems? If so, what systems have you used. Enter N/A if this does not apply.

13

Do you have experience using remote management tools? Which tools have you used? Enter N/A if this does not apply.

Required Question

Employer Alamance County Government

Address 124 West Elm Street

Graham, North Carolina, 27253

Phone 336-570-4028

Website http://www.alamance-nc.com