Client Services - Tactical Coordinator

Overview:

Client Services is the backbone in providing clients with the best flying experience in the industry. The team handles all aspects of a client’s journey with us, providing them with not only exemplary service but ensuring each flight is seamless and tailored to their needs. Their aim is to provide a home away from home for our clients, so no request is too big or too small. 

The Tactical Coordinator fulfils a high-intensity, fast-paced role which requires quick thinking and a problem solving mindset to seek solutions to last-minute issues impacting flights. It requires ongoing, accurate and timely communication with clients and internal teams to ensure that expectations are fully aligned with expected outcomes, thereby ensuring the best possible client experience.

Responsibilities:

• Overseeing all flights on the day, being fully aware of any maintenance, crew duty, operations technicalities and NOTAMS.
• Proactively anticipate any issues and work with the Duty Manager to formulate a plan of action.
• Assuming ownership of any challenges impacting clients and proactively seek solutions, consulting and coordinating with all impacted teams in Client Services, Sales, Operations and Travel.
• Ensuring that the clients and Managers are kept fully up to date on all developments impacting the flight.
• Managing the workload in an organised manner, delegating tasks efficiently to the Duty Desk and the Client Services team, ensuring they are fully informed and equipped to control the situation.
• Creating precise timeline reports for each flight of the day.
• Monitoring any changes made by Client Services and help unblock / expedite any outstanding tasks in the workflow, keeping clients informed each step of the way.
• Organising last minute services e.g. GT, catering, special requests.
• Assisting with Crew and ground handling communication, ensuring that Duty Desk and Duty Manager are kept fully informed.

Required Skills and Experience:

• Experience working within business aviation within either a client-centric or operational role
• Quality conscious and high attention to detail.
• Extreme ownership, problem solving skills and accountability.
• Excellent written and spoken English skills.
• Remain composed under pressure and work effectively as part of a team.
• Ability to prioritise, multi-task and manage time effectively.
• Positive attitude and a desire to learn and develop.
• Efficient and pro-active in gathering operational data and information