Job Description
Job Details:
Job Title: Client Services Technician
Location: Foster City, CA
Duration: 6+ Months
Pay Range: $44.00 - $46.42 per hour on W2
Job Description:
As a member of the Client Services team, an IT Desktop Support Technician will provide IT support to all client’s end users. In this position, staff will be tasked with fielding all incoming support requests, prioritizing and assigning requests to the appropriate party as needed, and ensuring that requests are addressed in a timely manner. The person in this position will be part of a team that staffs our onsite support team that services for our end users.
Responsibilities:
Job Title: Client Services Technician
Location: Foster City, CA
Duration: 6+ Months
Pay Range: $44.00 - $46.42 per hour on W2
Job Description:
As a member of the Client Services team, an IT Desktop Support Technician will provide IT support to all client’s end users. In this position, staff will be tasked with fielding all incoming support requests, prioritizing and assigning requests to the appropriate party as needed, and ensuring that requests are addressed in a timely manner. The person in this position will be part of a team that staffs our onsite support team that services for our end users.
Responsibilities:
- Provide onsite support 5 days a week
- Manage Tier 1 support requests via emails, Slack and Jira/ServiceNow Service Desk tickets
- Manage, work, and track tickets in client ticketing systems
- Manage escalations to other IT staff
- Identify and report support trends
- Create, manage, and troubleshoot accounts and access via Active Directory
- 1-3 years of experience in a similar IT Support role
- Analytical and problem-solving skills to troubleshoot and diagnose issues
- Demonstrated written communication skills to create useful support logs
- Time management skills to provide updates and fixes within a promised time frame
- Multitasking skills to assist multiple employees at once
- Observational skills to recognize warning signs that indicate potential problems
- Customer service skills to interact professionally and positively with employees and coworkers
- High-level knowledge of commonly used software, hardware and applications
- Experience with Active Directory, Google Workspace products, or similar platforms
- Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS)
- Windows, Ubuntu, and macOS troubleshooting experience preferred
- Experience with Jira/ServiceNow / Confluence or similar ticketing and wiki services preferred
Numbers & Facts
| Location | Foster City, CA |
| Industry | Staffing/Employment Agencies |
| Salary | $40 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- Analysis Skillsunmatched
- Atlassian JIRAunmatched
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- DHCP (Dynamic Host Configuration Protocol)unmatched
- DNS (Domain Name System)unmatched
- Desktop Administrationunmatched
- Establish Prioritiesunmatched
- Google Directoryunmatched
- Identify Issuesunmatched
- Mac Operating Systemunmatched
- Microsoft Active Directoryunmatched
- Microsoft Windows Operating Systemunmatched
- Multitaskingunmatched
- Network Administration/Managementunmatched
- On Site Supportunmatched
- Problem Solving Skillsunmatched
- ServiceNowunmatched
- Slackunmatched
- Technical Supportunmatched
- Time Managementunmatched
- Trend Analysisunmatched
- Ubuntuunmatched
- VPN (Virtual Private Network)unmatched
- Wikiunmatched
- Writing Skillsunmatched
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