Client Services Technician

LanceSoft Inc

Foster City, CA

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JOB DETAILS

SALARY

$40–$46.42 Per Hour

SKILLS

Analysis Skills, Atlassian JIRA, Communication Skills, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Establish Priorities, Google Directory, Identify Issues, Mac Operating System, Microsoft Active Directory, Microsoft Windows Operating System, Multitasking, Network Administration/Management, On Site Support, Problem Solving Skills, ServiceNow, Slack, Technical Support, Time Management, Trend Analysis, Ubuntu, VPN (Virtual Private Network), Wiki, Writing Skills

LOCATION

Foster City, CA

POSTED

8 days ago

Job Details:
Job Title: Client Services Technician
Location: Foster City, CA
Duration: 6+ Months
Pay Range: $44.00 - $46.42 per hour on W2

Job Description:
As a member of the Client Services team, an IT Desktop Support Technician will provide IT support to all client’s end users. In this position, staff will be tasked with fielding all incoming support requests, prioritizing and assigning requests to the appropriate party as needed, and ensuring that requests are addressed in a timely manner. The person in this position will be part of a team that staffs our onsite support team that services for our end users.

Responsibilities:

Provide onsite support 5 days a week
Manage Tier 1 support requests via emails, Slack and Jira/ServiceNow Service Desk tickets
Manage, work, and track tickets in client ticketing systems
Manage escalations to other IT staff
Identify and report support trends
Create, manage, and troubleshoot accounts and access via Active Directory

Qualifications:

1-3 years of experience in a similar IT Support role
Analytical and problem-solving skills to troubleshoot and diagnose issues
Demonstrated written communication skills to create useful support logs
Time management skills to provide updates and fixes within a promised time frame
Multitasking skills to assist multiple employees at once
Observational skills to recognize warning signs that indicate potential problems
Customer service skills to interact professionally and positively with employees and coworkers
High-level knowledge of commonly used software, hardware and applications
- Experience with Active Directory, Google Workspace products, or similar platforms
- Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS)
- Windows, Ubuntu, and macOS troubleshooting experience preferred
- Experience with Jira/ServiceNow / Confluence or similar ticketing and wiki services preferred

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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