Intern – Client ServicesCandidate must be located in the Eastern U.S.We are looking for a motivated and detail-oriented intern to support our Client Services team across three key pillars: Global Service Transition, Data Analytics, and Knowledge Management. This role offers hands‑on exposure to enterprise operations, stakeholder communication, and data‑driven decision‑making in a fast‑paced, global environment.ResponsibilitiesGlobal Service TransitionTrack project transitions end-to-end and publish regular reporting for stakeholders to assess success and identify improvement opportunitiesPrepare business presentations and communicate project updates to frontline operations teamsCoordinate awareness of scheduled maintenance windows with frontline support to ensure alignment on system availability and reduce unnecessary escalationsMaintain thorough documentation of transition plans, progress, and completion milestonesIdentify and contribute to process improvements in project transitions, including the exploration and application of AI tools for increased efficiencyActively participate in planning and executing global, regional, and local project transitions with a focus on support readiness and end‑user experienceData AnalyticsConduct A/B data integrity and quality assurance testingMonitor KPIs and develop presentations for stakeholder reportingBuild and refine statistical models for KPI tracking and outlier analysisDocument all analytical processes, methodologies, and findings clearly and consistentlyKnowledge ManagementLearn and apply enterprise best practices for knowledge creation, maintenance, and governanceActively participate in the end‑to‑end knowledge production process, from content development through publication and reviewSolicit feedback from stakeholders and end users and implement improvements to existing knowledge assetsLeverage data and customer feedback to identify knowledge gaps, anticipate future content needs, and recommend proactive solutionsRequired Education, Experience & SkillsCurrently pursuing a degree in Business, Information Systems, Data Analytics, Computer Science, Communications, or a related fieldStrong written and verbal communication skills; comfortable presenting to varied audiencesAnalytical mindset with interest in data quality, reporting, and process improvementProficiency in Microsoft Office (Excel, PowerPoint); experience with BI or analytics tools (e.g., Tableau, Power BI, SQL) a plusFamiliarity with knowledge management platforms or content management systems a plusCuriosity to explore AI tools and their practical application in operations and knowledge workflowsHighly organized with strong attention to detail and ability to manage multiple prioritiesCollaborative team player who can also work independentlyWhat You'll GainReal‑world experience in global service operations and client‑facing analyticsExposure to enterprise‑level project coordination and stakeholder communicationHands‑on work with data modeling and reporting in a production environmentPractical experience in knowledge management principles and content lifecycle governanceMentorship from experienced professionals across Client Services and Operations#LI‑RemoteRemote: No travel required; Remote work available.Employee Status: Intern/Co‑op (Fixed Term)Relocation: No relocationVISA Sponsorship: NoValid Driving License: not requiredTravel Requirements: NoneFlexible Work Arrangements: Remote WorkNumber of Openings: 1Equal Employment OpportunityOrganon is an Equal Opportunity Employer. We are committed to fostering a culture of inclusion, innovation, and belonging for all employees and job applicants. We ensure all employment practices are conducted without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, veteran status, or any other characteristic protected by state or federal law.#J-18808-Ljbffr