JB Brown Criminal Trial Practice is a high‑performing criminal defense firm dedicated to delivering exceptional advocacy and service to people facing the most challenging moments of their lives. Known as The People's Defender, we combine strategic trial skill with a client‑centered approach rooted in trust, urgency, and clear communication.We are seeking a Client Solutions Advisor —a driven, persuasive, emotionally intelligent sales professional who can guide prospective clients through the decision to hire our firm. This role is for a closer: someone who can connect quickly, build confidence, overcome objections, and secure paid retainers.Key Responsibilities Serve as the first point of contact for prospective clients, with a focus on converting leads into signed, paying clients.Conduct in‑depth phone consultations to understand legal needs, explain next steps, and communicate the firm's value.Manage objections, discuss fees confidently, and guide clients through the hiring and payment process.Maintain timely follow‑up using CRM systems to maximize conversion rates.Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services.Track metrics and maintain accurate records of conversations, follow‑ups, and outcomes.Provide a high level of empathy, professionalism, and clarity during stressful and emotional client situations.What This Role Is A high‑impact sales and closing role. Success is measured by:Retainers signedPayment conversionsLead follow‑up speedOverall client satisfaction with the initial experienceWhat This Role Is Not Not a basic intake role taking down informationNot customer service or administrative supportNot a legal assistant positionPreferred Background & Experience Candidates with experience in persuasion‑heavy, emotionally charged, or urgency‑based sales environments perform exceptionally well here. Strong consideration will be given to candidates with experience in:Rehab admissions / treatment center intakeCar sales, finance managers, desk managers, or closersHigh‑ticket phone sales or call‑center sales rolesInsurance salesBail bonds intakeCollections or payment negotiation rolesAny role requiring confident conversations about pricing, urgency, and objection handlingIdeal Candidate Traits Exceptional verbal communication and emotional intelligenceStrong closer mentality; can ask for the sale and secure commitmentComfortable discussing fees and guiding people into payment decisionsThrives in a fast‑paced environment with fluctuating call volumeCompassionate tone paired with confident directionHighly organized with strong follow‑up disciplineAble to stay calm and structured when dealing with people under stressDetails This is a commission‑based, in‑person role in our Birmingham office.Seniority level Entry levelEmployment type Full‑timeJob function Consulting, Information Technology, and SalesIndustries Legal Services#J-18808-Ljbffr