Client Solutions Lead, AI Transformation

FWDUS Flywheel Digital
  • Jersey City, New Jersey
  • $150,000–$165,000 Per Year
  • Autofill and Review
28 days ago

Job Description

Agency:

Omni

Job Function:

Consulting

Job Subfunction:

Business and Change Consulting

Job Description:

AboutUs 

Omni is our industry-leading, AI-powered Intelligence Platform. By uniting data, creativity and technology across our workflows and capabilities, we can deliver more, better, and faster than ever before.Built on the world's largest data layer, we enable agencies to create next-generation marketing and sales plans with unparalleled intelligence. With global teams across the Americas, Europe, and APAC, we offer meaningful work, growth opportunities, and the support to excel.

The Opportunity

As theSenior Project Manager: AI Transformation, you will lead the charge in delivering AI-centric business process transformation across our client and agency teams. You will act as the vital bridge between emerging agentic technologies and day-to-day agency workflows—partnering with teams to seamlessly integrate AI tools, set operational expectations, manage User Acceptance Testing (UAT), and accelerate adoption. Reporting into the central AI Transformation team, you will hold direct accountability for adoption rates, process efficiencies, and outcomes-based integration results.

Key Responsibilities

  • Serve as the primary voice of the user(client teams) within the AI Transformation team, aligning central product capabilities directly to agencyteamuse cases and client deliverables.

  • Aggregate and synthesize client feedbackto derive actionable user insights that directly influence future product and feature roadmap development.

  • Lead end-to-end rolloutsof new AI-driven experiences and UAT phases, working cross-functionally toidentifyworkflow bottlenecks andoptimizeexisting processes.

  • Enforce rigid governance and complianceprotocolsregardingkey data sharing and agent configurations across all client-facing stakeholders.

  • Drive prioritizationfor upgrades, migrations, and feature releases by translating agency feedback into engineering requirements with Product and Engineering partners.

  • Institutionalize key learningsby conducting structured post-mortems and updating client playbooks with robust best practices.

  • Proactively evolve agency workflowsas generative and agentic technologies advance, keeping client teams at the forefront of marketing innovation.

  • Support teams transitioning tonew technologyby distilling complex, technical platform features into simple, practical, and highly digestible solutions.

  • Translate abstract technical capabilitiesinto compelling, business-focused use cases thatdemonstrateclear, outcomes-based ROI.

  • Communicate crisply and strategicallywith executive leaders, clients, and corporate sponsors, managing risks and escalations with absolute poise.

  • Partner closely with client accountsto author high-impact case studies thatshowcaseOmnicom as the industry pioneer in AI-driven agency performance.

​

Qualification and Leadership Qualities

  • 8–12+ years of experiencein program delivery, project management, or operations within media technology, agency environments, ad tech, or enterprise AI solution deployment.

  • Expert-level stakeholder managementwith a proventrack recordof influencing senior executives and C-suite leadership.

  • High cognitive agility and technical curiositywith deep practical experienceutilizingleading LLMs, AI agents, and productivity copilots.

  • Absolute mastery of project management frameworksand modern collaboration tools (e.g.,Airtable, Smartsheet, Jira); strong financial acumen including business case formulation and cost-value tracking.

  • Deep comprehension of media planning, buying, and creative workflows, including data integrations, ad operations, and cross-channel platforms.

  • A proven ability to navigate large, matrixed organizations,managingambiguity and making sound, high-stakes trade-off decisions.

  • Prior experience within a major agency holding companyor large-scale digital agency network (highly preferred).

$150,000 - $165,000 USD

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

Numbers & Facts

LocationJersey City, New Jersey
Salary$150,000–$165,000 Per Year

Skills

  • Acceptance Testingunmatched
  • Advertising Agenciesunmatched
  • Advertising Operationsunmatched
  • Artificial Intelligence (AI)unmatched
  • Artificial Intelligence (AI) Agentsunmatched
  • Atlassian JIRAunmatched
  • Best Practicesunmatched
  • Business Caseunmatched
  • Business Processesunmatched
  • Business Transformationunmatched
  • Consultingunmatched
  • Corporate Fundingunmatched
  • Cross-Functionalunmatched
  • Customer Relationsunmatched
  • Customer/Client Researchunmatched
  • Data Processingunmatched
  • Emerging Technologyunmatched
  • Leadershipunmatched
  • Marketingunmatched
  • Marketing Planunmatched
  • Matrix Managementunmatched
  • Media Buying and Planningunmatched
  • Multimediaunmatched
  • Multiplatform/Cross-Platformunmatched
  • Product Engineeringunmatched
  • Product Planningunmatched
  • Project/Program Managementunmatched
  • Requirements Managementunmatched
  • Return on Investment (ROI)unmatched
  • Risk Managementunmatched
  • Salesunmatched
  • Staff Policiesunmatched
  • Talent Managementunmatched
  • Technical Operationsunmatched
  • Use Casesunmatched
  • Writing Skillsunmatched

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