Accounts Receivable, Best Practices, Billing, Communication Skills, Cross-Functional, Customer Experience, Detail Oriented, Establish Priorities, Follow Through, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Healthcare, Healthcare Customer Service, Healthcare Quality, Microsoft Access Database, Microsoft Excel, Microsoft Outlook, Microsoft Word, Problem Solving Skills, Process Improvement, Reconciliation, Regulatory Requirements, Root Cause Analysis, Team Player, Time Management, Trend Analysis
Are you passionate about tackling complex challenges and making a real impact? Join our dynamic team as a Client Solutions Specialist, where your critical thinking and problem-solving skills will drive meaningful changes for our clients and members.
Why This Role Matters
As a Client Solutions Specialist, you play a critical role in ensuring our clients and members receive prompt, accurate, and well-considered resolutions to complex issues. You are entrusted with investigating and analyzing multifaceted concerns, partnering with cross-functional teams, and influencing outcomes that directly shape the customer experience. Your expertise and commitment help drive excellence, strengthen client trust, and support our mission to deliver innovative, high-quality healthcare operations.
What You'll Do
- Lead complex investigations to identify root causes and deliver effective, lasting solutions
- Identify trends and recommend process improvements to enhance service quality and efficiency
- Provide clear, timely, and professional communication to internal and external stakeholders
- Advocate for an exceptional client and member experience with empathy and urgency
- Utilize technology and best practices to streamline workflows and improve outcomes
What Makes You a Great Fit
- Critical Thinker: You approach complex problems with curiosity, logic, and creativity to identify the best possible solutions.
- Strong Problem Solver: You thrive in fast‑paced environments, prioritize effectively, and remain composed under pressure.
- Collaborative Communicator: You build strong relationships and clearly communicate complex information, both verbally and in writing.
- Detail‑Oriented & Accountable: You take ownership of your work, ensuring accuracy, consistency, and timely follow‑through.
- Technically Proficient: Proficient in Microsoft Excel, Access, Word, and Outlook, with the ability to quickly learn new systems and tools.
- Healthcare Knowledge (Preferred): Experience with self‑funded health insurance, ancillary benefits, and regulatory requirements (ACA, HIPAA, state
Qualifications
- Associate's degree in a business‑related field or equivalent work experience preferred
- 3-5 years of experience in self‑funded billing, accounts receivable, claims, enrollment, reconciliation, or healthcare customer service
What's In It for You
- Purpose‑Driven Work: Make a meaningful impact for clients and members every day
- Growth & Development: Build new skills through continuous learning and exposure to complex cases
- Supportive Culture: Join a collaborative team that values initiative and diverse perspectives
Hybrid
Independence has implemented a "Hybrid" model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the "Hybrid" model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
B
Blue Cross and Blue Shield Association
At the Blue Cross and Blue Shield Association (BCBSA), we provide business strategy, technical support and consulting expertise to 36 Blue Cross and Blue Shield companies across the nation, employing more than 1,000 of the best strategic thinkers in the industry. We are a Brand manager that sets quality control standards for the 36 independent companies that use the Blue Cross and Blue Shield Brands, and we serve as a trade association that represents these Blue companies. It is through our involvement that the Blues companies share a united vision and strategy while also benefiting from the local strength of all member companies.
2,000 to 2,499 employees
https://www.bcbs.com/about-us/careers