Client Specialist

About the Role:

As aClientSpecialist at Baird,you’llplay a pivotal role in delivering outstanding client service and operational support to one or more Financial Advisors. You’llbe at the heart of the client experience—coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly contribute to the success of Baird’s Private Wealth Management business, where true wealth management means understanding each client’s unique vision and tailoring solutions to help them succeed.

Check out thisvideoto learn more about the day in the life of our Client Assistants and Client Specialists! 

The ImpactYou’llMake:

• Greets and directs incoming clients,visitorsand business associates in a helpful,professionaland pleasant manner; providing information, directions orassistanceas needed.

• Gain knowledge of andleveragepartnershipwith Baird’s Corporate Resource Groups to provide the best wealth management solutions to clients.

• Plan,coordinateand arrange for vendor luncheons, client meetings, etc. Sets up conference calls.

• Answers phone calls coming into the branch through a switchboard and routes calls to theirappropriate destination.

• Answersall incoming phone calls and handles asappropriate. Manages client needs where possible andadvisesFinancial Advisor of action taken. 

• May schedule client appointments and/or conferenceroom forappointments.

• Assemble/generate materials including paperwork and reports for client meetings.

• Understand and ensure business adherence with firm and financial industry regulatory policies.

• May manage FA and Team’s social media presence (website, LinkedIn,X, etc.).

• Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well asleveragethe platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models.

• May organize and coordinate seminars and client eventsatthe direction of Financial Advisor(s).  Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact.

• Seek ways to enhance FA(s) business effectiveness and marketability.

• Initiates and completes all transactionsto fully service clientaccountsi.e.paperwork, correspondence, client requestfulfillmentand special projects as needed.

• May enter security orders including stocks, bonds, fixed income, options,annuitiesand other investment vehicle orders per Financial Advisors’ instructions or upon client’s verbal direction.

• May also provide back-up to other teams and thebranchwhen necessary, as well as perform other duties and specialprojectsas necessary.

• Proactively review investment opportunitieson a daily basis& notifyFinancial Advisor(s) totake actionon those opportunities with the goal of driving the Financial Advisors’ business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days’ activities.

WhatYou’llBring to Baird:

• 2+ years of prior industry and/or administrative work experience.

• Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses or be willing to study and obtain within18 monthsof hire. Training and resources to be provided and paid for by Baird. If not fully licensed,titlewill be Client Assistant.

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms.

• Excellent verbal and written communication skills; ability to adeptly exchange ideas and information. 

• Detail oriented with an emphasis on accuracy.

• Strong organizational skills -- consistent ability to prioritize workflow of team to achieve specific goalsin a timely manner.

• Understands compliance regulations and correspondence policies.  Maintains client confidentiality in all situations.

• Good analytical and critical problem-solving skills.

• Bachelor’s degree preferred, not.