Client Specialist

About the Role

Client Specialists are the first line of contact at all Barry’s studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry’s is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry’s community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar.

What You'll Do

 Front Desk Responsibilities:

• Client Experience: Understanding of hospitality  principles & processes and ability to executed as part of the Barry's Client Experience
• Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time
• Communicating with Supervisors, Peers: The candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
• Deliver first class client experience at all times
• Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed 
• Guide clients with regards to the latest studio promotions, membership discounts and/or special events
• Maintain product knowledge for all studio retail operations
• Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts 

Fuel Bar Responsibilities:

• Deliver quality protein smoothies and customer service in the Fuel Bar
• Handle pre-orders and orders on the spot, custom to each client’s needs
• Assist clients with questions and product selection
• Complete clients orders in a timely manner utilizing a POS transaction
• Maintain fuel bar department areas clean and sanitized
• Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations
• Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy
• Prepare various fuel bar goods following company recipes

Facility Maintenance:

• Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
• Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, retail shelves, locker rooms, hallways, and storage areas
• Conduct small studio repairs when appropriate
• Laundry services, including collecting, washing, and folding towels
• Adhere to daily and weekly cleaning and maintenance checklists

Employees in this position: 

• Responsible for supporting and participating in the execution of studio operations and functions within the studio.

 Qualifications

• Ability to work a full-time schedule of an average of at least 32 hours per week, 5 days per week or part-time schedule of an average of at least 3 days per week
• Ability to maintain regular, consistent and reliable attendance in the workplace
• Ability to routinely and consistently sit, stand, bend, reach, lift, push, pull 50 pounds, and to type, speak, read and write for as much as 8 hours per day, 5 days per week
• Ability to perform work on/using a telephone/computer for as much as 8 hours per day, 5 days per week
• Ability to read, speak, write effectively communicate verbally in writing in English with coworkers, clients and/or vendors
• Ability to think creatively and be responsive on a timely basis to both predictable and unpredictable workplace issues
• Ability to effectively work as part of a team