Client Strategist

Client Strategist

Who We Are

MedTouch is a digital marketing agency that provides strategy, design, technology, interactive marketing and innovation through its software and professional services practice for over 80 healthcare clients in 20 states. These clientsinclude nationally-ranked academic medical centers, community hospitals, rehabilitation facilities, health plans and healthcare-related not-for-profits. From consumer-focused websites to patient-centric social media channels, and creative online physician recruitment to results-driven search marketing efforts, MedTouch makes healthcare interactive.

The Role

You will assist MedTouch clients across the nation in improving their online presence through search engine strategy, social media, online advertising and other web strategies. You will:

Take Initiative:

• Proactively implement strategy work plans, revising as needed to meet changing client needs and requirements
• Initiate and execute new campaigns for multiple clients
• Dive deep into client data and create effective stories that help demonstrate value and drive projects forward

• Prepare monthly/quarterly client reports and provide new and creative recommendations for improvements and best practice solutions
• Become an SEO and online advertising expert so our clients know that they can and should go to you for all of their purchasing and services inquiries
• Stay up-to-date with changing technology and think constantly about how to best leverage the latest technological developments for MedTouch and our clients

• Successfully manage day-to-day client interactions and seek out opportunities to increase customer satisfaction and deepen client relationships
• Field client questions and act as the primary point of contact for all software and trouble shooting
• Effectively convey our message in monthly reporting, blogs, and content writing

• Given the opportunity, take on project management responsibilities
• Identify areas for improvement and make constructive suggestions for change in and outside of client-related work
• Ensure the highest level of integrity and quality in everything you do

• Maintain a positive, can-do attitude, acknowledge and appreciate teammates' contributions and contribute to the overall MedTouch culture and ethos
• Fill in as needed with Business Development in sales calls, presentations, RFP responses, webinars, white papers, conferences, etc.

• 3+ years of experience in a similar strategy position or in an interactive agency environment
• Experience working on large-scale web-related projects
• Possesses working understanding of best practices in website usability and design
• Familiar with SEO and SEM, including strategy development, implementation and monitoring
• Knowledge of effective social media strategy, including advertising & Google Analytics
• Comfortable using web analytics tools
• Bachelor's degree in something interesting, if not directly applicable
• Candidates responding must be currently eligible to work in the U.S.
• Occasional travel to meet clients on-site and at events and conferences will be required

• Knowledge of HTML and CSS
• Experience blogging and using social media tools
• Healthcare experience

• Market Competitive Salary
• 15 Paid Vacation Days and 9 Company Holidays
• Full Benefits Package
• Educational Stipend
• Seriously awesome people to work with