Client Success Associate

Greensboro, NC (Hybrid: office, client sites, events)

Full-time | Start ASAP

If you're the person clients trust, open up to, and actually enjoy talking to – you'll do well here.

ThinkTech is a managed IT services provider (MSP) helping businesses run smarter, safer, and more efficiently through technology. We're hiring a Client Success Associate to own client relationships and help our customers get the most out of their IT investments.

This is not transactional sales-it's long-term partnership, thoughtful conversations, and consistent engagement.

What You'll Do

• Build real relationships with your clients (not just check-ins)
• Lead conversations that uncover needs and drive next steps
• Stay engaged through regular touchpoints and in-person visits
• Identify opportunities to expand services based on real client needs
• Partner internally to resolve issues and advocate for clients
• Be a visible, relationship-building presence at client events, networking functions, and hosted gatherings

You Might Be A Fit If You

• Bring high energy, but in a genuine, not salesy way
• Ask thoughtful questions and listen deeply before offering solutions
• Love being out with people-client visits, events, relationship-building
• Confidently lead conversations with business leaders while keeping the focus on their needs
• Think long-term about relationships, not quick wins

What We're Looking For

• 2–5 years in account management, client success, consultative sales, or similar
• OR experience in IT/technical support with strong client interaction
• Experience in B2B environments (telecom, wireless, or technology-related services is highly valued
• Strong communication + relationship-building skills
• Organized, proactive, and comfortable managing multiple clients
• Based in the Greensboro, NC area with ability to travel locally

What This Role Isn't

• Not transactional sales
• Not an 8–5-only desk job (client events and networking are part of the role)

Compensation

• Base salary starting at $50,000
• Additional commission opportunity tied to client growth and retention (may range from approximately 50%–90% of base annually, based on performance)
• Success in this role comes from consistently engaging clients, uncovering opportunities, and growing relationships over time-not quick wins.

Why ThinkTech?

We're a team that leads with integrity, supports each other, and genuinely enjoys working together. Our clients trust us because we show up, follow through, and focus on what actually helps their business.

We also encourage giving back to the community, including 16 hours of paid volunteer time off each year.

Apply Today

If you're energized by people, strategy, and building long-term partnerships, we'd love to meet you.

Equal Opportunity Employer

ThinkTech is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, natural hair or hairstyles, ethnicity, creed, color, sex, pregnancy, marital or familial status, sexual orientation, gender identity or expression, national origin or ancestry, veteran status, religion, age, disability, genetic information, or any other protected status.

Reasonable accommodations are available for applicants with disabilities or sincerely held religious beliefs.

Employment with ThinkTech is at-will.