Administrative Management, Administrative Skills, Administrator Documentation, Business Administration, Business Growth, Business Operations, Business Support, Calendar Management, Coaching, Continuous Improvement, Contract Management, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Database Administration, Detail Oriented, Email Marketing, Event Management, Follow Through, Leadership, Logistics, Marketing, Marketing Campaign, Media Schedule, Office Management, Onboarding, Operational Support, Organizational Skills, Problem Solving Skills, Process Improvement, Project Execution, Project/Program Coordination, Promotional Programs, Sales Prospecting, Small Business, Social Media, Systems Maintenance, Website Management
We are looking for a highly capable, growth-minded professional to become an integral part of our team. This role combines client experience, business operations, marketing support, and administrative coordination. It is ideal for someone who thrives on creating exceptional experiences, building meaningful relationships, and helping a mission-driven business grow.
If you’re looking for a position where you simply complete tasks and wait for direction, this likely isn’t the right fit.
If you take ownership, enjoy serving others at a high level, and are energized by helping a growing business create meaningful impact, we would love to meet you.
About the Role
As the Client Success & Business Operations Coordinator, you will often be the first voice people hear and the first face they see when interacting with Deliberate Directions.
You are more than an administrator. You are a relationship builder, culture ambassador, problem solver, and operational backbone of the organization.
You help ensure that every client, coaching participant, workshop attendee, and prospective client experiences the professionalism, care, and excellence that define our brand.
Key Responsibilities
Client Experience & Relationship Support
- Serve as the primary point of contact for incoming calls, inquiries, and visitors.
- Create a welcoming and professional experience for clients and guests.
- Support business coaching and executive coaching engagements through scheduling, communication, and follow-through.
- Maintain strong relationships through consistent communication and exceptional service.
- Assist with client onboarding and ongoing engagement.
Business Operations & Administration
- Manage calendars, appointments, and scheduling.
- Maintain CRM systems and client records.
- Coordinate contracts, agreements, and administrative documentation.
- Support office operations and organization.
- Assist with project coordination and execution.
- Ensure details are handled accurately and efficiently.
Marketing & Growth Support
- Assist with email marketing campaigns and lead magnet distribution.
- Support content scheduling and social media coordination.
- Help manage website inquiries and lead follow-up processes.
- Support workshop, event, and program promotion.
- Assist in gathering testimonials, success stories, and client feedback.
Events & Program Coordination
- Coordinate logistics for workshops, leadership events, and coaching programs.
- Manage participant communications and registrations.
- Ensure a seamless experience before, during, and after events.
What Success Looks Like
The person who excels in this role:
- Creates an exceptional first impression every time.
- Takes ownership without being asked.
- Solves problems before they become issues.
- Ensures no client or opportunity falls through the cracks.
- Builds trust with clients and colleagues.
- Continuously looks for ways to improve systems and processes.
- Contributes to the growth and success of the organization.
Who We’re Looking For
You may be an excellent fit if:
- You are highly organized and detail-oriented.
- You communicate professionally and confidently.
- You naturally take initiative.
- You enjoy helping people succeed.
- You are dependable and follow through on commitments.
- You learn quickly and embrace new technologies.
- You are motivated by growth, excellence, and continuous improvement.
- You enjoy being part of a mission-driven team.
Who Is Not a Fit
This role is probably not for someone who:
- Needs constant supervision.
- Waits to be told what to do next.
- Avoids accountability.
- Struggles with change or growth.
- Is satisfied with average performance.
Preferred Experience
- Administrative, office management, or operations experience.
- Customer service or client relations experience.
- CRM and database management.
- Event coordination.
- Marketing support.
- Small business experience.
About Us
At Deliberate Directions, we believe that businesses grow when leaders grow. Through business coaching, executive coaching, leadership development, workshops, and transformational experiences, we help business owners, executives, and leadership teams gain greater clarity, alignment, accountability, and results.
Position Details
Type: Part-Time (25–30 hours per week) *
Location: On-site at our Boise office
* For the right person, there may be opportunities for expanded responsibilities and increased hours as the business continues to grow.
A Final Note
We believe extraordinary businesses are built by extraordinary people.
We’re not looking for someone to simply fill a position.
We’re looking for someone who wants to contribute, grow, make a difference, and become an important part of a team dedicated to helping leaders and organizations thrive.
If that sounds like you, we’d love to hear your story.