About Emplova
Emplova is a boutique PEO delivering high-touch HR, payroll, benefits, and compliance solutions to clients who expect precision, expertise, and proactive guidance.
We operate as a lean, high-performing team where ownership is real, expectations are high, and our clients rely on us to get it right the first time.
About the Role
We are seeking a Client Success Director to manage and grow a portfolio of clients, serving as their primary point of contact and trusted advisor.
This role blends strategic advisory with hands-on execution. You will lead client relationships, guide HR strategy, and ensure seamless delivery across payroll, benefits, and compliance—stepping in as needed to resolve issues and drive outcomes.
Key Responsibilities
- Own a portfolio of clients and serve as their primary point of contact
- Build strong relationships with client leadership and provide proactive HR guidance
- Advise on employee relations, compliance, performance management, and workforce strategy
- Ensure accurate and timely execution of payroll, benefits, and HR processes in partnership with internal teams
- Troubleshoot and resolve issues across HR, payroll, benefits, and HRIS platforms
- Lead client onboarding and implementation to ensure a smooth transition and strong foundation
- Conduct trainings for clients and employees on HR best practices and system usage
- Partner cross-functionally with Payroll, Benefits, Compliance, and HR teams to deliver a seamless client experience
- Identify risks, recommend solutions, and help clients stay compliant and well-positioned
What Success Looks Like
- You take full ownership of your clients and follow through on every detail
- You deliver complete, accurate, and proactive solutions
- You balance strategic thinking with hands-on execution
- You build trust quickly and confidently advise client leadership
- You operate with urgency, organization, and accountability
Qualifications
- 5+ years of HR, PEO, or HR consulting experience in a client-facing role
- Strong knowledge of HR compliance, payroll, benefits, and employee relations
- Experience managing multiple clients or accounts simultaneously
- Excellent communication and relationship management skills
- Strong problem-solving skills and ability to navigate complex situations
- Highly organized with strong attention to detail
- Experience with HRIS/payroll systems (PrismHR a plus)
- Bachelor’s degree or equivalent experience
Who You Are
- A proactive, solutions-oriented professional who takes initiative
- Comfortable operating in a fast-paced, high-expectation environment
- Equally effective advising leadership and handling execution-level details
- Accountable, reliable, and committed to delivering high-quality work
Why Join Emplova
- High-impact role with direct client ownership
- Collaborative, high-performing team
- Opportunity to work across a diverse client base
- Exposure to complex and meaningful HR work
- A culture built on accountability, quality, and continuous improvement
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