Client Success Executive
Altera Digital Health Inc.
Raleigh, NC(remote)
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Business Growth, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Health Information Technology, Healthcare, Healthcare Providers, Medical Record System, Mentoring, Multitasking, Onboarding, Organizational Skills, Patient Care, Problem Solving Skills, Product Support, Sales Management, Willing to Travel
LOCATION
Raleigh, NC
POSTED
30+ days ago
Client Success Executive
Altera Digital Health – TouchWorks
Remote – US
About the Role
We’re looking for a Client Success Executive to join our TouchWorks team at Altera Digital Health.
TouchWorks is a leading ambulatory EHR solution, supporting healthcare providers in delivering efficient, high-quality patient care. This role sits at the heart of our client relationships, helping ensure customers are getting maximum value from the platform while supporting long-term satisfaction and retention.
This is a great opportunity for someone early in their career who enjoys working with people, solving problems, and building strong client partnerships within a healthcare technology environment.
What You’ll Do Day-to-Day
- Partner closely with Client Delivery and Account teams to support the overall client experience
- Act as a key point of contact for a portfolio of TouchWorks clients
- Build strong, trusted relationships with stakeholders, including clinical and operational leaders
- Proactively engage with clients through regular check-ins to understand their goals, challenges, and feedback
- Support client success initiatives, including adoption, satisfaction, and retention efforts
- Contribute to Net Promoter Score (NPS) and overall client experience goals
- Collaborate with internal teams (product, support, delivery) to resolve issues and improve outcomes
- Balance client interaction with internal coordination and planning
What You’ll Bring
We’re looking for someone who is proactive, personable, and eager to grow within a client-facing role.
- 0–3 years’ experience in a client-facing, customer success, or account support role
- Strong communication and relationship-building skills
- A genuine interest in healthcare technology and improving client outcomes
- Highly organised with the ability to manage multiple priorities
- Positive, proactive attitude with a willingness to learn
- Comfortable engaging with a range of stakeholders
Nice to have:
- Experience in healthcare IT, EHR systems, or digital health
- Exposure to Customer Success, Account Management, or client delivery environments
Why Join Us
- Career Growth: Clear progression opportunities within a growing business unit
- Meaningful Work: Support healthcare providers in delivering better patient care
- Exposure: Work closely with clients and internal teams across the organisation
- Supportive Environment: Hands-on onboarding, mentorship, and ongoing development
Additional Information
- Travel: Up to 25%
- Location: Remote (US-based)
- USD 80-100k
About the Company
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