Client Success Manager Americas

Client Success Manager, Americas - 21567 - Bloomberg

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Client Success Manager, Americas

Location

New York

Business Area

News and Media

Ref #

10053361

Description & Requirements

We are looking for an ambitious, goal-oriented individual to join the Client Success team for Bloomberg.com, who can manage the growth of strategic partners for our B2B subscription business in the Americas. You will be responsible for driving revenue retention and growth for an assigned book of business of corporate subscriptions clients, with a focus on cultivating strategic relationships by demonstrating the value of Bloomberg.com to your clients and end users. You will play an integral role in contributing to the growth of a rapidly expanding business unit by deepening our relationships with existing partners, and by articulating Bloomberg Media's value proposition and capabilities.

WE'LL TRUST YOU TO:

• Oversee a sizable book of business of existing strategic clients, and uncover opportunities to generate incremental revenue from these partners at renewal and on an ongoing basis.
• Prioritize developing relationships with high-value clients to achieve significant year-over-year revenue growth, while retaining and seeking out expansion opportunities with lower-value clients.
• Liaise internally with stakeholders, collaborating with other Client Success Managers, New Business, Product, Legal, Marketing, and other parts of our global organization to effectively do your best work and provide an unparalleled customer experience for our clients.Utilize internal systems and functionality to track and enter lead information and results.
• Report weekly on activity, sales, lead generation and cumulative results.
• Be a strong culture carrier and ambassador for a business that is dynamic and growing quickly

YOU'LL NEED TO HAVE:

• Minimum of 3 years of hands-on experience in account/relationship management, with a successful track record of building, managing and upselling an account base by working with senior decision makers across various departments.
• Experience working within innovative sectors (i.e., healthcare, technology, energy, and government) and with clients in multiple regions, with the opportunity to leverage a network of contacts to drive results.
• Strong written and verbal communication skills, including presenting insights to executives, crafting client-facing proposals, and negotiating business terms.
• A strong understanding of Salesforce and Microsoft Excel
• Experience working in subscriptions-oriented business a plus
• Problem solving and organizational skills; and an ability to conceptualize, prioritize, and manage multiple projects
• Willingness to travel domestically to meet with strategic clients (3-4 times per year).

Salary Range = 115,000 - 185,000 USD Annual + Benefits + Bonus

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

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Accommodations

Bloomberg provides reasonable adjustment/accommodation to individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format or using specialized equipment. To request an adjustment/accommodation to apply for a job, please email AMER_recruit@bloomberg.net (Americas), EMEA_recruit@bloomberg.net (Europe, the Middle East and Africa), or APAC_recruit@bloomberg.net (Asia-Pacific), based on the region you are submitting an application for. We may share your information with a third party provider of accommodations services who may use this information to reach out to you for the purposes of accommodating your application.

Equal Opportunity

Bloomberg is an equal opportunity employer and prohibits discrimination in employment. It is Bloomberg's policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, self-identified or perceived sex, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy, childbirth or related medical conditions, or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (each, a "Protected Characteristic"). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics.

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