Client Success Manager

About JustPark

JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experience. From venues and councils to private driveways, our platform makes it simple for drivers to find, book, and pay for parking-while empowering our operating partners to deliver exceptional parking experiences.

We've always believed parking should be easier-from end to end. That's why we, two trailblazing companies-ParkHub and JustPark-have come together to make that vision a reality. ParkHub revolutionized event parking in the US, optimizing venue operations for a smoother, stress-free experience. JustPark transformed parking in the UK, turning the hunt for a spot into a simple, seamless task.

Now, as one unified company, we're combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers.

About the role

JPV (JustPark Ventures) is the team responsible for JustPark's U.S. "Everyday Parking Products", including valet, on demand mobile payments, enforcement, and business intelligence. The CSM at JPV owns client success delivery for a portfolio of accounts across our U.S. Everyday Parking Products. The role operates as an individual contributor, reporting to the Head of Customer Experience and working closely with Engineering, Product, and the Commercial team. What defines success in this role is product fluency across the JPV suite, consistent account health management, and the ability to represent the customer's voice credibly, both internally and with clients.

The role sits within a lean CX function where standalone operating material is still being built. A CSM in this seat is expected to contribute to that material as it develops and to build their own product fluency proactively, rather than waiting for a fully formed playbook to arrive.