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Client Success Manager

Better Talent

DeLand, FL

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JOB DETAILS
SALARY
JOB TYPE
Full-time
SKILLS
Campaigns, Coaching, Customer Experience, Customer Relations, Customer Retention/Renewal, Direct Mail, Leadership, Mail Services, Online Marketing, Operational Improvement, Organizational Skills, Partner Sales, Performance Management, Printing, Process Improvement, Production Systems, Sales Management, Scalable System Development
LOCATION
DeLand, FL
POSTED
8 days ago
Company Overview MBI Direct Mail + Digital is a full-service direct mail and digital marketing company specializing in high-quality, targeted mail campaigns. From data and printing to finishing and distribution, everything is handled in-house to deliver accurate, efficient, and reliable results for clients. Based in DeLand, Florida, MBI offers a team-focused, hands-on production environment where your work directly contributes to the final product and overall success of the business. This is a stable industry with consistent work and a strong emphasis on doing things the right way. Why Join MBI Direct Mail + Digital? Team-focused environment Stable, consistent work in a dependable industry Opportunities to learn and grow with hands-on training A workplace that values quality, reliability, and hard work Real opportunity to make a measurable impact on the business Position Summary We’re looking for a Client Success Manager to lead our client experience team in DeLand, FL. In this role, you’ll focus on keeping clients happy, supported, and set up for long-term success, while building simple, scalable processes behind the scenes. You’ll manage and coach a team of Client Success Specialists, making sure service stays consistent and relationships stay strong. This role isn’t about bringing in new business, but you will spot opportunities to grow existing accounts and partner with Sales when it makes sense. This is a great fit for someone who has led client-facing teams in a fast-paced, service-based environment and enjoys balancing people leadership with operational structure. Responsibilities Client retention, organic growth, and overall client health A team of 6–10+ Client Success Specialists Workflow improvement and operational discipline Implementation of new systems and process improvements Consistent, proactive client communication Organic growth across the customer base Service-led account growth and client expansion Qualifications 1+ years of experience leading a client success or account management team Highly organized and operationally strong Comfortable holding people accountable and driving performance Skilled at improving processes and workflows Commercially aware, but not a salesperson Driven by outcomes, not activity Compensation, Benefits & More Annual Salary: $70,000 Bonus: Competitive base salary with performance-based incentives aligned to client retention, service quality, and operational excellence. Benefits: Vacation days Health insurance Dental insurance Vision insurance Life insurance Supplemental insurance Retirement benefits Schedule: Full - Time, Monday - Friday, 8 am - 5 pm Location: In Office, DeLand, Florida APPLY NOW Jean Abapo2026-05-05T02:43:25+00:00 Contact Usrecruiting@bettertalent.com +1407-279-0724 Book a Demo Copyright 2025 Better Talent | All Rights Reserved Page load link var fusionNavIsCollapsed=function(e){var t,n;window.innerWidth{e.classList.remove('no-wrapper-transition')},400),e.classList.remove('loading')},fusionRunNavIsCollapsed=function(){var e,t=document.querySelectorAll('.awb-menu');for(e=0;e window.RS_MODULES = window.RS_MODULES || {}; window.RS_MODULES.modules = window.RS_MODULES.modules || {}; window.RS_MODULES.waiting = window.RS_MODULES.waiting || []; window.RS_MODULES.defered = true; window.RS_MODULES.moduleWaiting = window.RS_MODULES.moduleWaiting || {}; window.RS_MODULES.type = 'compiled'; {'prefetch':[{'source':'document','where':{'and':[{'href_matches':'/*'},{'not':{'href_matches':['/wp-*.php','/wp-admin/*','/wp-content/uploads/*','/wp-content/*','/wp-content/plugins/*','/wp-content/themes/Avada-Child-Theme/*','/wp-content/themes/Avada/*','/*\\?(.+)']}},{'not':{'selector_matches':'a[rel~=\'nofollow\']'}},{'not':{'selector_matches':'.no-prefetch, .no-prefetch a'}}]},'eagerness':'conservative'}]} _linkedin_partner_id = '3472234'; window._linkedin_data_partner_ids = window._linkedin_data_partner_ids || []; window._linkedin_data_partner_ids.push(_linkedin_partner_id); (function(l) { if (!l){window.lintrk = function(a,b){window.lintrk.q.push([a,b])}; window.lintrk.q=[]} var s = document.getElementsByTagName('script')[0]; var b = document.createElement('script'); b.type = 'text/javascript';b.async = true; b.src = 'https://snap.licdn.com/li.lms-analytics/insight.min.js'; s.parentNode.insertBefore(b, s);})(window.lintrk); { '@context': 'http://schema.org/', '@type': 'JobPosting', '

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