Alliance/Partner Management, Analysis Skills, Budgeting, Business Plan, Business Support, C-Level Management, Channel Strategies, Communication Skills, Continuous Improvement, Customer Relationship Management (CRM), Documentation, Follow Through, Identify Issues, Industry/Trade Analysis, Information Technology & Information Systems, Interpersonal Skills, Metrics, Needs Assessment, Operational Strategy, Problem Solving Skills, Record Keeping, Risk, Sales Management, Strategic Planning, Team Player, Technical Support, Time Management
Partner Success Manager
While this is a fully remote position, this role will be required to visit client’s on-site on a regular basis. Candidates must currently live in the surrounding Denver Metro area as anyone seeking relocation will not be considered.
OVERVIEW
We are a leading Managed Service Provider looking for a Partner Success Manager (PSM) to be the main point of contact for our partners. You are the owner of your book of business — ensuring they are satisfied, stay with us, and grow. A PSM must learn our partner’s needs and goals, solving problems with appropriate IT solutions, and delivering clear business value. You’ll provide high-level IT guidance and help align technology with partners’ long-term plans. To our partners, you are the IT expert.
RESPONSIBILITIES
- Deeply understand partner’s business, goals, and challenges so you can identify problems and recommend practical technology solutions.
- Advocate for partner priorities inside our company, ensuring the right teams are mobilized to resolve issues quickly.
- Serve as a strategic advisor to partners, including conversations with C-level and other decision makers, to align IT with their business plans.
- Hold regular Strategic Business Reviews (SBRs) to present IT roadmaps that connect technology investments to business outcomes — not just metrics, but real strategy and value.
- Work with subject-matter experts to create and explain proactive recommendations on new technologies and industry trends.
- Coordinate with technical teams to build IT budgets and lifecycle roadmaps that balance operational needs and strategic growth.
- Build and maintain trusted relationships with partner stakeholders by listening, documenting needs, and proposing effective solutions.
- Monitor partner health (ticket times, satisfaction, renewal risk, etc.), address risks proactively, and prevent escalations using agreed tools and processes.
- Share clear updates on projects, key changes, and lifecycle outcomes with partners and internal teams.
- Keep partner records up to date in the CRM (pain points, goals, budgets, roadmaps, and interaction history) to support planning.
QUALIFICATIONS- Education: Bachelor’s degree in business or information technology preferred. Candidates with relevant, proven experience will also be considered.
- Experience: 3+ years in a partner-facing role, with experience in account management, strategic planning, partner relationship building, and identifying business needs, preferably within an MSP or IT services environment.
SKILLS- Strong interpersonal and communication skills for working with a variety of stakeholders and explaining how IT supports business goals.
- Proven account-management and problem-solving skills focused on partner satisfaction, retention, and outcomes.
- Ability to communicate technical conversations to non-technical stakeholders
- Experience with MSP platforms like ConnectWise and Lifecycle Insights (or similar tools) for account management, reporting, and lifecycle planning is ideal
- The ability to identify partner pain points and develop actionable IT strategies.
- Excellent organization and time management to handle multiple partner accounts and competing priorities.
- Detail-oriented: you track and record important information accurately and catch the small details. For your application to be considered, mention your favorite local restaurant (in application or cover letter)
- Analytical and curious: you explore alternatives and look for continuous improvement.
- Ability to work autonomously without extensive oversight
PERSONAL ATTRIBUTES- Ownership: You think and act like an owner.
- Accountable: Own your actions and outcomes. You show up and follow through for partners and teammates
- Client-Centric: Going above and beyond isn’t a one-time thing, it’s an all the time thing
- Integrity: You do what is right, not what is easy.
- Growth Mindset: You are forward thinking and outcome focused with the ability to adapt to changes and learn from feedback.
- Passion: You bring energy and intentionality into everything you do.
- Teamwork: You thrive in an environment of collaboration and support. You show up for your teammates.
What We Offer- A competitive salary and benefits package (Health, Dental, Vision).
- This is a fully remote position; however, you will be required to visit customers on consistent basis.
- 401(k) with company matching.
- Generous Paid Time Off (PTO) and paid holidays.
- A positive, collaborative, and fun team culture.
- Opportunities for professional development and career advancement.
- In-depth training on industry-leading tools and processes.
Salary Range: $65,000-$75,000 plus quarterly bonuses
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