Client Success Manager

Are you passionate about customer relationships, business growth, and helping clients unlock maximum value from innovative products and services? We’re seeking a driven, polished, and customer-focused Client Success Manager (CSM) to join a thriving organization where your ability to strengthen partnerships, drive adoption, and support long-term customer success will directly influence business growth. This is an exciting opportunity to join a highly successful global organization with strong financial stability, a people-first culture, and clear pathways for career progression. If you thrive in a fast-paced environment, enjoy managing client portfolios, and know how to turn customer needs into strategic solutions, this role offers both challenge and opportunity.

As a Client Success Manager, you will serve as the primary relationship owner for a portfolio of customers, guiding them from post-sale onboarding through long-term account management. You’ll focus on retention, customer satisfaction, product adoption, and revenue growth while partnering internally to create exceptional customer experiences.

• Lead customer onboarding and ensure a seamless post-sales transition
• Serve as the primary point of contact for assigned accounts
• Build trusted relationships that strengthen customer loyalty and retention
• Proactively address customer questions, concerns, and service needs
• Identify at-risk accounts and implement renewal retention strategies

• Maintain and grow revenue within your customer portfolio
• Identify opportunities to introduce additional products, services, or solutions
• Recommend training and adoption strategies to increase product utilization
• Support customer success through solution-based recommendations

• Partner with sales, marketing, product management, and internal support teams
• Gather and communicate customer feedback to support product improvements
• Manage customer credits, refunds, and cancellations efficiently
• Ensure alignment between customer goals and internal business strategies

• Bachelor’s degree or equivalent professional experience
• 3+ years of experience in Client Success, Account Management, Sales, or Customer Retention
• Strong customer-first mindset with exceptional communication skills
• Experience using Salesforce or comparable CRM platforms
• Proven ability to manage multiple accounts and priorities effectively
• Strong negotiation, relationship-building, and problem-solving abilities

• Experience in data, information services, or business intelligence industries
• Familiarity with LinkedIn Sales Navigator, GONG, Microsoft Teams, and MS Office
• Strong analytical thinking and account strategy capabilities

• Relationship-driven and highly professional
• Organized, proactive, and detail-oriented
• Comfortable balancing customer satisfaction with revenue goals
• Skilled at identifying upsell opportunities without compromising trust
• Adaptable and collaborative across multiple departments
• Passionate about helping clients succeed

• Hybrid role based in Dallas/Irving, TX
• Must be local and able to work onsite 1 day per week
• Monday–Friday schedule
• 7:00 AM – 4:00 PM CST or 8:00 AM – 5:00 PM CST
• 1-year contract with potential extension or conversion

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This job is Hybrid Remote.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.