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Client Success Manager

Inhabit

Knoxville, TN

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JOB DETAILS
SKILLS
Accounts Receivable, Alliance/Partner Management, Analysis Skills, Billing, Budgeting, Business Case, Business Performance Management, Communication Skills, Content Delivery/Distribution, Cross-Functional, Customer Acquisition, Customer Escalations, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Detail Oriented, Documentation, Federal Laws and Regulations, Health Insurance, High Tech Industry, Insurance, Interpersonal Skills, Interpret Regulations, Leadership, Learning Management System (LMS), Legal Documents, Life Insurance, Mathematics, Microsoft Excel, Microsoft Office, Microsoft Product Family, Microsoft Word, Multitasking, Onboarding, Operational Support, Operations Management, Partner Sales, Prescription Drugs, Presentation/Verbal Skills, Problem Solving Skills, Product Support, Property Management, Property Rentals, Record Keeping, Reporting Dashboards, Resolve Customer Issues, Retention Programs, Risk Analysis, Risk Management, Sales, Sales Demonstration, Sales Management, Sales Support, Salesforce.com, Software as a Service (SaaS), Staff Development, State Laws and Regulations, Student Housing, System Operations, Systems Administration/Management, Training/Teaching, Up-Selling, Vision Plan, Writing Skills
LOCATION
Knoxville, TN
POSTED
Today
About Inhabit

Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at, visit inhabit.com.

About GROW

Founded in 2015, GROW Learning Management System has been helping companies shift their training culture to a positive one. Through our tidbit training model, and dashboard customization, learner engagement increases tremendously. Through ongoing delivery of fresh content, GROW provides individuals with the skills they need to reach their potential and excel within their company and beyond. Our multifamily focused training helps prepare employees in sales, safety, leadership, risk management, compliance, student housing and more! We tailor the flow of training to company specifications, resulting in a positive, engaging learner experience.

Job Description Summary

The Client Success Manager (CSM) is responsible for owning the end-to-end success of assigned client accounts utilizing the company's Learning Management System (LMS). Serving as the primary point of contact, the CSM ensures successful onboarding, adoption, engagement, retention, and growth of client accounts. This role delivers a high level of customer service by managing the full client lifecycle, including onboarding, ongoing communication, retention strategies, renewals, and accounts receivable. Acting as a trusted advisor, the CSM aligns the platform's capabilities with client operational goals such as training compliance, employee development, and performance improvement across client portfolios. The CSM proactively anticipates client needs, identifies potential risks, and resolves issues before they escalate. All client interactions are conducted in a professional, transparent, and solutions-oriented manner. Additionally, the CSM may support special projects assigned by the General Manager or VP of Operations.

What You'll Do (Functions & Responsibilities)
  • Serve as the primary point of contact for assigned client accounts, building strong relationships and acting as a trusted advisor on training strategy and LMS solutions.
  • Partner with Sales to support demos, client evaluations, and solution alignment.
  • Lead client onboarding and implementation, ensuring a smooth rollout through coordination, training, and system setup.
  • Drive client engagement and adoption by promoting platform capabilities and ensuring clients maximize the value of their LMS.
  • Proactively identify risks and opportunities within accounts, resolving issues and recommending improvements to support long-term success.
  • Manage client retention and growth through renewals, upsells and identification of opportunities to enhance training goals and services.
  • Support account operations including billing coordination, account updates, and portfolio changes while maintaining accurate records.
  • Monitor client usage and performance, providing insights and recommendations to improve engagement and outcomes.
  • Collaborate cross-functionally with Sales, Product, and Support teams to deliver a seamless and high-quality client experience.
  • Contribute to internal initiatives, documentation, and special projects as needed.
  • Any other projects or tasks assigned by the General Manager or other Inhabit team members.
What We're Looking For (Minimum qualifications)
  • 3+ years of Client Success, Account Management, or Customer Success experience in a SaaS environment.
  • Advanced working knowledge of all Microsoft Office products with a focus on Excel, Word and Teams.
  • Salesforce & ticketing system experience.
  • Strong understanding of support management principles.
  • Ability to perform mathematical calculations for creating business cases, budgets, Excel formulas, etc.
  • Proven ability to manage multiple client accounts and projects simultaneously.
  • Highly self-motivated and directed.
  • Exceptional attention to detail.
  • Experience supporting integrations or technical implementations.
  • Ability to read, analyze, and interpret common legal documents.
  • Extraordinary customer service skills.
  • Excellent verbal and written communication, as well as interpersonal skills.
  • Strong understanding of the multifamily housing or property management industry.
  • Experience working with Learning Management Systems (LMS) or training platforms, or Property Management System/Operation System is preferred.
Education Requirements
  • Bachelor's degree or equivalent work experience.
Type
  • Full Time, Salaried, Exempt
Location
  • Knoxville, TN; Plano, TX; Chandler, AZ; Alpharetta, GA
  • We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.
Benefits Include
  • Competitive Pay
  • Health Insurance: Medical, Dental, Vision and Prescription Plans
  • Health Savings Accounts
  • Flexible Spending Account
  • Dependent Flexible Spending Account
  • Critical Illness
  • Accident
  • Retirement Savings Plan (401K) with discretionary company match
  • Short and Long Term Disability
  • Company Paid $25,000.00 life insurance
  • Supplemental Life and AD&D Insurance
  • Employee Assistance Program
  • Paid Holidays
  • Paid Vacation
  • Paid Volunteer Time
  • Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodation to applicants.

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