Client Success Manager

HCA Healthcare

Nashville, TN

JOB DETAILS
SKILLS
Analysis Skills, Banking Services, Behavioral Health, Benchmarking, Best Practices, Business Intelligence, Communication Skills, Cost Control, Cross-Functional, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Data Analysis, Data Quality, Expense Management, Flexible Spending Accounts, Healthcare, Healthcare Providers, Hospital Systems, Multitasking, Onboarding, Organizational Skills, Power BI, Prescription Drugs, Pricing, Problem Solving Skills, Project Tracking, Project/Program Management, Purchasing/Procurement, Quality Assurance, Relationship Management, Sales Management, Stock Purchase Plans, Supply Chain, Telemedicine, Time Management, Willing to Travel
LOCATION
Nashville, TN
POSTED
2 days ago

Do you have the career opportunities as a Client Success Manager you want with your current employer? We have an exciting opportunity for you to join HealthTrust which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

Reporting to the Director, Client Success, the Client Success Manager is responsible for driving client satisfaction, engagement, and retention for an assigned portfolio. This role serves as the primary point of contact for Valify subscribers, ensuring successful onboarding, strong platform utilization, and delivery of measurable cost savings.

Key Responsibilities

  • Act as the primary relationship manager, ensuring a high level of client satisfaction and engagement
  • Lead onboarding and implementation of the Valify platform, managing timelines, communication, and stakeholder alignment
  • Monitor utilization and proactively drive adoption through training, support, and ongoing engagement
  • Identify and present cost-saving opportunities using data and analytics insights
  • Conduct quarterly business reviews, including reporting, presentations, and strategic recommendations
  • Collaborate cross-functionally with GPO account teams, sourcing, and business intelligence partners
  • Translate client reporting needs and support data quality and analytics initiatives
  • Support client renewals, promote new features, and introduce additional Valify solutions
  • Manage multiple projects, track progress, and escalate risks as needed

Qualifications

  • Bachelor’s degree required
  • 5+ years of healthcare, supply chain, or GPO experience required
  • Strong analytical, problem-solving, and organizational skills
  • Experience with data tools (e.g., Excel, Power BI) and CRM systems
  • Excellent communication and relationship management skills
  • Proven ability to manage multiple priorities in a fast-paced environment
  • travel up to 25% required.

Benefits

HealthTrust, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

In today's challenging business environment of cost pressures, supply disruptions, and workforce shortages, it is crucial for providers to efficiently manage expenses and enhance performance. HealthTrust, in collaboration with 1,800 hospitals and health systems, offers a specialized group purchasing organization (GPO) membership model designed to deliver immediate and sustainable cost savings. Their team of experts provides tailored value acceleration engagements to address specific needs, delivering unparalleled benefits. With nationwide purchasing power and a focus on overall spending management, HealthTrust offers unmatched pricing advantages on supplies, along with industry-leading benchmarks and best practices. The dedicated team is committed to guiding and implementing performance enhancements in cost, quality, and outcomes.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years. HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Client Success Manager opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the Company

H

HCA Healthcare

At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Richard M. Bracken serves as Chairman of HCA and R. Milton Johnson is the company's President and Chief Executive Officer.

HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities.

And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
1968
WEBSITE
http://hcahealthcare.com/