Client Success Manager

Overview

Salem Media Boston is seeking a highly motivated, detail-oriented Client Success Manager (CSM) to support both internal teams and external clients across our growing multimedia platform. This role is ideal for someone who thrives in a fast-paced environment, excels at client communication, and has strong digital marketing expertise.

The CSM will play a critical role in ensuring campaign success, client satisfaction, and operational excellence, serving as a key bridge between sales, clients, and digital execution teams.

Responsibilities

Client-Facing Support (External)

• Serve as a primary point of contact for Boston-based clients, providing in-person and remote support
• Partner with the General Sales Manager and Account Executives to ensure successful campaign execution
• Provide strategic and tactical support across:
• Digital marketing campaigns (approx. 50% of workload)
• Deliver insights, updates, and recommendations to improve campaign performance
• Respond quickly and effectively to client needs, acting as a true "go-to" problem solver

Internal Support & Execution

• Collaborate with internal teams to ensure seamless campaign implementation and reporting
• Build presentations, reports, and performance summaries using tools like PowerPoint and Excel
• Support scheduling, workflow coordination, and project management across multiple campaigns

Digital Marketing Responsibilities

• Support and optimize campaigns across:
• Google Ads (search/display)
• SEO initiatives
• Website performance and updates
• Email marketing and drip campaigns
• Work closely with SEO partners/managers to ensure:
• Proper resource allocation
• Continuous improvement in rankings and performance for office websites
• Manage and execute email drip campaigns for the General Sales Manager and sales team as a main part of the outbound sales strategy.

Content & Social Media Management

• Oversee and maintain social media platforms

• Plan and publish weekly posts

• Ensure consistent branding and messaging

• Maintain and update multiple office websites with fresh, relevant content

Qualifications

• 2-5+ years of experience in digital marketing, client success, or account management
• Strong working knowledge of:
• Google Ads
• SEO best practices
• Website CMS platforms - WordPress
• Email marketing platforms (e.g., Salesloft Mailchimp, HubSpot, Constant Contact)
• Experience with Microsoft Office Suite:
• Excel (data tracking/reporting)
• PowerPoint (client presentations)
• Outlook (communication & scheduling)
• Familiarity with Canva or similar design tools
• Excellent organizational and multitasking abilities
• Strong communication and interpersonal skills, especially in face-to-face client settings
• Ability to be both proactive and highly responsive in a deadline-driven environment

Key Traits for Success

• Highly responsive, "Johnny-on-the-spot" mindset
• Solutions-oriented with a strong sense of ownership
• Comfortable managing multiple priorities simultaneously
• Strong attention to detail and follow through
• Team player with a positive, client-first attitude

Benefits

Why Salem?

• Health, dental, vision and life insurance
• 401k retirement plan
• Paid holidays and vacation time

EEO Statement

Come see how Salem is DIFFERENT and why we've been certified as a "Great Place to Work" and as a "Best and Brightest" equal opportunity employer.

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